ALBA MERY OSORIO
Cape Coral,FL
Summary
My performance is based on honesty and doing the best work to achieve the company`s goals.
Overview
11
11
years of professional experience
Work History
CEC Costumer Service Coordinator
Marshalls
Homestead, Florida
04.2025 - Current
- As Costumer Service Coordinator , my job is to comply with the standards and policies the company.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Managed customer complaints with empathy and effective problem-solving skills.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Trained new employees on customer service protocols and store policies.
- Trained new cashiers on register operations and customer interaction techniques.
- Supervised cashier team to ensure efficient customer service and smooth transactions.
- Coordinated daily schedules for staff to ensure adequate coverage.
- Coordinated breaks and schedules for team members to optimize coverage during peak hours.
- Implemented best practices for handling returns and exchanges to enhance customer satisfaction.
- Monitored sales floor for cleanliness and organization, ensuring a welcoming environment for shoppers.
- Performed daily opening and closing procedures for the register area.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
Sales Associate
Marshalls The TJX Companies Inc
Cape Cod, MA
05.2023 - 04.2025
- Supported inventory counts
- Do markdown each department
- Restocked merchandise and organized shelves to maintain neat product displays
- Recovered fitting rooms and returned items to proper floor locations
- Assisted customers with product selection and store questions on sales floor
- Operated inventory systems
Cleaning Service
Alba`s Cleaning
Tampa, Florida
01.2016 - 07.2022
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Reported any damages or repairs needed .
- Spot-cleaned glass surfaces and windows with cleaning solutions.
- Washed dishes by hand or loaded dishwashers for washing.
- Created inventory checklists and stocked housekeeping staff.
- Serviced, cleaned and restocked restrooms.
Education
CHHA -
E&S Academy
Elizabeth, NJ05-2017
Designer Technician -
CET Fashion & Textil
Medellin, Colombia01-1988
High School Diploma -
Normal Antioquena High School
Medellin, Colombia01-1985
Some College (No Degree) - Marketing And Manager Sales
Colegiatura of Design
Medellin, ColombiaSkills
- Customer service experience
- Event coordination
- Interpersonal communication
- Retail organizacion
- inventory
- Markdown
- Microsoft Office
ADDITIONAL SKILLS
Languages: Spanish and English.
Timeline
CEC Costumer Service Coordinator
Marshalls
04.2025 - Current
Sales Associate
Marshalls The TJX Companies Inc
05.2023 - 04.2025
Cleaning Service
Alba`s Cleaning
01.2016 - 07.2022
CHHA -
E&S Academy
Designer Technician -
CET Fashion & Textil
High School Diploma -
Normal Antioquena High School
Some College (No Degree) - Marketing And Manager Sales
Colegiatura of Design