Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Albana Qendro

Naples

Summary

Dedicated professional specializing in records management, appointment scheduling, and customer service. Proven ability to enhance patient care through effective communication and problem-solving skills. Consistently ensures compliance and operational efficiency in healthcare settings.

Overview

12
12
years of professional experience

Work History

Desk Clerk

Florida Cancer Specialists
Naples
09.2023 - Current
  • Greeted guests upon arrival, providing a friendly and professional welcome.
  • Coordinated appointment scheduling for oncology patients, ensuring timely access to care and effective communication with providers.
  • Managed patient check-ins and verified insurance information for accuracy.
  • Maintained organized patient files and electronic health records, supporting compliance and streamlined access to patient information.
  • Processed billing information and handled payment transactions accurately, facilitating smooth financial operations for patient care.
  • Processed billing information and handled payment transactions with precision.
  • Collaborated with medical team to facilitate logistics of patient care.
  • Ensured cleanliness of front desk and lobby areas to maintain a welcoming environment.

Medical Assistant

Advocare Childrens Medical
Ridley Park
01.2015 - 12.2021
  • Assisted healthcare providers in patient examinations and procedures, enhancing workflow efficiency.
  • Administered vaccinations and conducted basic laboratory tests as directed.
  • Scheduled and managed patient appointments and follow-up visits, ensuring seamless care continuity.
  • Informed patients and families about treatment plans and medication guidelines, promoting understanding and adherence.
  • Administered vaccinations and conducted basic laboratory tests.

Education

Medical Assistant - Medical

Anthem Instistute
Springfield, PA
02-2014

High School Diploma -

Bab Dud Karbonara
Albania
08-1995

Skills

  • Records management
  • Appointment scheduling and coordination
  • Insurance verification
  • Data entry and electronic health records
  • Compliance management
  • Billing reconciliation
  • Customer service
  • Problem solving
  • Fee handling
  • Patient support

Languages

Albanian
Professional

Timeline

Desk Clerk

Florida Cancer Specialists
09.2023 - Current

Medical Assistant

Advocare Childrens Medical
01.2015 - 12.2021

Medical Assistant - Medical

Anthem Instistute

High School Diploma -

Bab Dud Karbonara
Albana Qendro