Albany Patterson
Hickory,NC
Summary
Organized and efficient Medical Receptionist with experience in managing patient check-in processes and coordinating appointments. Skilled in effective communication, data entry, and insurance verification to improve service delivery and patient engagement.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Anywhere works
Hickory, NORTH CAROLINA
06.2022 - Current
- Managed patient check-in and check-out processes, ensuring accurate collection of co-payments and insurance information.
- Coordinated appointment scheduling, optimizing daily operations for patient flow and resource allocation.
- Facilitated effective communication between patients and healthcare providers, enhancing patient satisfaction and engagement.
- Handled patient inquiries with professionalism, providing information on services and addressing concerns promptly.
- Developed and executed patient reminder systems, reducing no-show rates and improving appointment adherence.
- Responded to patient feedback proactively, implementing changes to improve service delivery and patient experience.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Front Desk Receptionist
Catawba County Schools
Hickory, NC
08.2018 - 06.2022
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Childcare Volunteer
A New Beginning
Conover, North Carolina
05.2017 - 06.2022
- Assisted children in developing social skills through structured play and group activities.
- Supported childcare staff in implementing daily lesson plans and activity schedules.
- Maintained cleanliness and organization of play areas to promote a safe environment.
- Collaborated with team members to plan and execute seasonal events and celebrations.
- Documented children's development milestones in daily logs for tracking progress.
- Provided individual attention to children requiring additional support or guidance.
Education
High School Diploma -
St. Stephens High School
Hickory, NC06-2016
Associate of Science - Health Information Technology
Caldwell Community College And Technical Institute
Hudson, NC06-2027
Skills
- Patient management
- Appointment scheduling
- Effective communication
- Data entry
- Customer service
- Insurance verification
References
References available upon request.
Timeline
Medical Receptionist
Anywhere works
06.2022 - Current
Front Desk Receptionist
Catawba County Schools
08.2018 - 06.2022
Childcare Volunteer
A New Beginning
05.2017 - 06.2022
High School Diploma -
St. Stephens High School
Associate of Science - Health Information Technology
Caldwell Community College And Technical Institute