Albany Toloza Berrio
Groveland,FL
Summary
Highly motivated person seeking a position with a corporation where opportunities are based on outstanding performance. Strong business acumen, superior work ethic and professional appearance and demeanor. +4 years experience in costumer service and sales. Bilingual in Spanish and English
Overview
5
5
years of professional experience
Work History
Teller
PNC Bank
Groveland, FL
05.2023 - Current
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Detect scams in the bank, also help customers identify and prevent scams.
Teller
Wells Fargo
05.2023 - 11.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Floor Manager
Mojito Bar Restaurant
04.2021 - 04.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw supply restocking, area cleaning and product organization.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Warehouse Worker
Amazon
03.2020 - 03.2021
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Verifying the accuracy and good condition of items within an order.
- Responsible for keeping conveyer clear and running smoothly.
- Work closely with managers to locate or replace missing and damaged for customer orders.
Server
Konakai Peruvian Cuisine
04.2019 - 02.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - English
Mc Fatther
High School Diploma -
U.E.P Simon Rodriguez
06.2018
Skills
- Managing Operations and Efficiency
- Administration and Reporting
- Motivational Leadership
- Bilingual
- Quick Learner
- Proactive
- Troubleshooter
- MS Office Proficient
Timeline
Teller
PNC Bank
05.2023 - Current
Teller
Wells Fargo
05.2023 - 11.2023
Floor Manager
Mojito Bar Restaurant
04.2021 - 04.2023
Warehouse Worker
Amazon
03.2020 - 03.2021
Server
Konakai Peruvian Cuisine
04.2019 - 02.2020
No Degree - English
Mc Fatther
High School Diploma -
U.E.P Simon Rodriguez