ALBA P GONZALEZ QUIROZ
Summary
Well-qualified professional administrative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Associate Personal Banker
Wells Fargo Bank, N.A
12.2022 - 11.2023
- Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
- Presented new and additional products and services to existing customers, ensuring maximum client satisfaction by providing exceptional and personalized service, enhancing client satisfaction ratings from 75% to 85.5% in less than 6 months.
- Optimized portfolio growth by identifying potential investment opportunities for high-net-worth clients based on market trends analysis.
- Collaborated with branch team members to achieve monthly targets and improve overall performance.
Human Resources Assistant
US Department of the Navy
12.2021 - 11.2022
- Validate employees eligibility for benefits programs and process requests.
- Generated routine quality control reports from HR systems and assigned them to the proper specialist.
- Helped employees register for benefits programs using online portals.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Personal Banker - Business Advocate
Wells Fargo Bank, N.A
09.2016 - 11.2021
- Increased small business client satisfaction by providing tailored financial solutions and exceptional customer service.
- Served as the primary point of contact for over 15 clients.
- Maintained strict adherence to bank policies, procedures, and compliance standards, minimizing risk and potential for financial loss.
- Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
- Delivered high-quality training sessions for small business owners and students, in schools and universities, ensuring participants developed a thorough understanding of the subject matter.
Education
120-hour-in-class TESOL Certificate - Teaching English As A Second Language
Xplore & TEFL International
Barcelona, Spain12.2023
Bachelor of Science in Business Administration - Maritime And Supply Chain Management
Universidad Del Istmo
Panama, Panama11.2012
Skills
- Issues Resolution
- Financial Services and Banking
- Teaching and Classroom Management
- Proficient in MS Office (Word, Excel, PowerPoint) Outlook
- Attention to Detail
- Fluent in English and Spanish Basic Italian
- Work Planning and Organization
- Teamwork and Collaboration
Timeline
Associate Personal Banker
Wells Fargo Bank, N.A
12.2022 - 11.2023
Human Resources Assistant
US Department of the Navy
12.2021 - 11.2022
Personal Banker - Business Advocate
Wells Fargo Bank, N.A
09.2016 - 11.2021
120-hour-in-class TESOL Certificate - Teaching English As A Second Language
Xplore & TEFL International
Bachelor of Science in Business Administration - Maritime And Supply Chain Management
Universidad Del Istmo