Albaraa Yousef
Summary
Experienced in managing patient access procedures and prioritizing patient satisfaction. Implements efficient registration processes and utilizes problem-solving skills to enhance service delivery. Proficient in patient record management and fostering teamwork, ensuring seamless operations within healthcare settings.
Overview
6
6
years of professional experience
Work History
Patient Access Associate
OSF Heart of Mary Medical Center
1400 W Park St, Champaign, Il
02.2025 - Current
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
- Expedited discharges through efficient processing of paperwork and coordinating with relevant departments for bed availability updates.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
Front Desk Receptionist
Best Western
Champaign, US
01.2022 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Team Member
Lincolnshire Country Club
Champaign, US
08.2019 - 01.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Increased efficiency in golf cart management through proper storage, cleaning, and maintenance procedures.
- Promoted a safe environment by adhering to safety protocols during golf course maintenance tasks.
- Assisted customers with equipment rentals, ensuring they had the necessary gear for an enjoyable round of golf.
- Educated new members about club policies, etiquette rules, and proper use of facilities to enhance their experience.
- Conducted routine inspections of the driving range area for safety hazards and overall cleanliness.
- (seasonal Job)
Education
Bachelor's degree - Healthcare Administration
Arizona State University
07.2025
Associate in Arts -
Parkland College
Champaign, IL07.2023
High school diploma -
Central High School
Champaign, IL12.2020
Skills
- Customer service
- Microsoft Office
- Communication skills
- Cash handling
- Scheduling
- Office organization
Awards
- Parkland College Honors List, 07/22
- Student Art Exhibitors, 04/23
- Photography Contest Winner
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Patient Access Associate
OSF Heart of Mary Medical Center
02.2025 - Current
Front Desk Receptionist
Best Western
01.2022 - Current
Team Member
Lincolnshire Country Club
08.2019 - 01.2020
High school diploma -
Central High School
Bachelor's degree - Healthcare Administration
Arizona State University
Associate in Arts -
Parkland College