Alba Raquel Orellana Bogran
Resumen profesional
Dedicated and proactive professional in the insurance sector with experience in selling insurance policies, personnel supervision, and multi-office management. Seeking opportunities to apply my skills to provide exceptional customer service and contribute to the success of the company.
Datos destacados
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Experiencia
Sales Bilingual Representative
GEICO
Houston
01.2025 - 10.2025
- Provide bilingual (English/Spanish) sales and customer support for auto, renters, and motorcycle insurance policies.
- Licensed to sell Property & Casualty insurance across 24 U.S. states, ensuring compliance with multi-state insurance regulations.
- Consistently meet and exceed monthly sales targets through personalized policy recommendations and proactive customer engagement.
- Educate clients on coverage options, discounts, and claims processes to maximize satisfaction and policy retention.
- Demonstrate deep product knowledge and customer-first service in a fast-paced, high-volume call center environment.
Second in Command / Personnel Supervisor
Fred Loya Insurance
03.2022 - 12.2024
- Provided exceptional in-person and phone assistance to customers regarding policy inquiries, payments, and claims.
- Supported team members with insurance-related questions, ensuring accuracy and consistency in customer service.
- Handled claims and policy adjustments efficiently while maintaining compliance with company standards.
- Managed and protected the loss ratio for assigned offices by monitoring claims trends and promoting policy retention.
- Delivered bilingual service to a diverse customer base, improving client satisfaction and office performance.
Formación
High School -
Morazzanni Bilingual Institute
01.2010 - 01.2015
Bachelor of Law - undefined
National Autonomous University of Honduras (UNAH)
01.2016 - 01.2021
Enfatiza tus habilidades clave
- Microsoft Office
- Excel
- Leadership
- Supervision
- Sales
- Customer Service
- Problem Resolution
- Customer Satisfaction
- Bilingual
Diplomas
- Certification of Top Seller
Cronología
Sales Bilingual Representative
GEICO
01.2025 - 10.2025
Second in Command / Personnel Supervisor
Fred Loya Insurance
03.2022 - 12.2024
Bachelor of Law - undefined
National Autonomous University of Honduras (UNAH)
01.2016 - 01.2021
High School -
Morazzanni Bilingual Institute
01.2010 - 01.2015