Albaro Torres
Fort Lee,NJ
Summary
Capable professional experienced in helping users correct problems with routers, mobile devices, and peripheral equipment. Knowledgeable about numbers, love accounting and aviation. Comfortable working alone to successfully investigate and troubleshoot problems. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Windstream
Santo Domingo, DR
08.2023 - 08.2024
- Provide professional technical support over the phone to businesses.
- Recommended upgrades or additional features that could enhance user experience.
- Help and guide customers with internet and phone issues.
- Assisted customer with advanced troubleshooting with their internet router and IP's.
Accounting Assistant
FEMG
Santo Domingo, DR
12.2022 - 12.2023
- Assistance preparing accounting templates about taxes in Dominican Republic.
- Provided support to upper management with special projects related to finance or accounting processes.
- Assisted in the preparation of monthly financial statements and reports.
- Record accounting transactions each day for clients.
Bilingual Customer Service Representative
DISH
Santo Domingo, DR
08.2021 - 12.2022
- Specialist in customer service and billing explanation.
- Developed strategies to increase customer loyalty and satisfaction.
- Assisted with onboarding process for new customers by providing guidance on product features, pricing structures.
- Processed incoming payments from customers according to company policies and procedures.
- Responded promptly to customer inquiries about their accounts via telephone calls.
- Basic technical assistance.
Education
English Immersion Program Certificate - English Language
A.P.E.C
Santo Domingo, DR11-2020
High School Diploma With A Major in Accounting Technician - Accounting and Finance
N.S.P.S
Santo Domingo, DR08-2018
Skills
- Bilingual
- Ability to work under pressure
- Fast learner
- Listening skills
- Account updating
- Decision-making
- Verbal and written communication
- Computer skills
- Remote support
- Effective time man
- Problem solving
Timeline
Technical Support Representative
Windstream
08.2023 - 08.2024
Accounting Assistant
FEMG
12.2022 - 12.2023
Bilingual Customer Service Representative
DISH
08.2021 - 12.2022
English Immersion Program Certificate - English Language
A.P.E.C
High School Diploma With A Major in Accounting Technician - Accounting and Finance
N.S.P.S