Albert Ackermann
Columbus,MI
Summary
Customer Service/Sales Assistant Representative with a passion for helping customers, and the end-user. Smiths-Medical Excellence in Performance award recipient and 6-time Star Card award recipient. Proactive problem solver, with proven ability to identify key areas for improvement by taking ownership and acting with great passion and positivity.
Overview
22
22
years of professional experience
Work History
Founder
Evolution Biohealth
Detroit, MI
03.2026 - Current
- Developed strategic business plans to enhance operational efficiency and market penetration.
- Established partnerships with key stakeholders to expand service offerings and increase brand visibility.
Freelance IT / Media Specialist
Self
Columbus, Ohio
10.2019 - Current
- Designed new features for prototype mobile apps.
- Resolved system test and validation problems to provide normal program functioning.
- Developed and created software applications for Mac and Windows systems.
Sales Assistance Representative
Smiths Medical
Dublin, OH
11.2018 - 10.2019
- Developed relationships with Customers and Distributors; Managed InfuSystem account, Managed product shortages/substitution; Oversaw urgent orders; Managed backorder's; Assisted in allocation of products.
- Sales Assistance Line - Developed and maintained relationships with Sales Representatives across the country; Assisted in advanced assessment/procurement of inventory.
- Handled in excess of 70 Inbound/Outbound calls per day.
- Created Master Catalog of all product/product lines; Created tutorials for Service Cloud/Oracle E-Business suite.
- Assisted in training new employees.
- Assisted in creation of training documents.
- Identified, analyzed and resolved critical system issues.
Technical Support Advisor
Teleperformance
Columbus, OH
08.2018 - 11.2018
- Troubleshooted Apple IOS Software.
- Diagnosed software/hardware issues.
- Guided customers through software installation process.
- Established customer relationships.
Customer Service Representative
ContactUS
Columbus, OH
01.2018 - 08.2018
- Assisted customers with orders.
- Handled in excess of 45 inbound calls per day.
- Assisted customers with account information.
- Analyzed call patterns and customer complaints.
- Conducted dispute resolution.
- Answered constant flow of customer calls with up to 30 calls in queue per minute.
Electronics Technician
Self Employed
Columbus, OH
03.2017 - 12.2017
- Cell phone, Computer repair, and diagnostics.
- Virus removal and Software configuration.
- OS Installation, Diagnostic and Recovery.
- Data recovery.
- Peripheral configuration.
- Laptop diagnostic and repair.
Retail Sales Specialist
O'Reilly Auto Parts
Columbus, OH
12.2016 - 02.2017
- Oversaw second-shift store operations.
- Assisted night shift retail customers.
- Assisted night shift commercial customers.
- Actively recruited new Commercial Accounts.
- Sales Leader for February, Runner-Up Sales Leader for January.
In-Home Caregiver
Self Employed
Columbus, OH
05.2010 - 10.2016
- Assist disabled parent with cancer and neurological disorder.
- Conferred with various Medical teams to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
- Scheduled and accompanied Father to medical appointments.
- Helped Father manage money, pay bills and shop for groceries or personal items.
- Helped Father maintain optimal health by overseeing medication administration and all doctor's appointments.
Service Technician
Valvoline Instant Oil Change
Columbus, OH
06.2009 - 04.2010
- Completed routine tasks such as oil changes, fluid changes, and air filter replacement.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Documented all changes and actions in computer-based tracking system.
- Demonstrated increased knowledge of company products and equipment.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
Publication Assistant
Ohio Biological Survey
Columbus, OH
10.2004 - 02.2008
- Organized monthly publication shipments.
- Edited monthly Biodiversity Publications.
- Ship and track publication orders.
- Organized and managed publication inventory.
Service Advisor/Technician
Faslube Inc.
Columbus, OH
09.2006 - 03.2007
- Informed Customers of vehicle condition.
- Demonstrated increased knowledge of company products and equipment.
- Explained diagnostic findings to customers and outlined repair or service options.
- Performed vehicle safety check.
- Completed routine tasks such as oil changes, fluid changes, and air filter replacement.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Documented all changes and actions in computer-based tracking system.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
Education
No Degree - Biology
Henry Ford College
Dearborn, MI05-2027
Information Technology
Per Scholas
Columbus, OHNo Degree - Marketing, Entrepreneurship & Innovation
Ohio State University
Columbus, OHNo Degree - Automotive Technology
Columbus State Community College
Columbus, OHHigh School Diploma - undefined
Upper Arlington High School
Upper Arlington, OHSkills
- Business to Business Sales/Service
- In-Depth Automotive Technical Knowledge, Education and Experience
- Customer Service
- Training
- Technical Support
- Leadership
Timeline
Founder
Evolution Biohealth
03.2026 - Current
Freelance IT / Media Specialist
Self
10.2019 - Current
Sales Assistance Representative
Smiths Medical
11.2018 - 10.2019
Technical Support Advisor
Teleperformance
08.2018 - 11.2018
Customer Service Representative
ContactUS
01.2018 - 08.2018
Electronics Technician
Self Employed
03.2017 - 12.2017
Retail Sales Specialist
O'Reilly Auto Parts
12.2016 - 02.2017
In-Home Caregiver
Self Employed
05.2010 - 10.2016
Service Technician
Valvoline Instant Oil Change
06.2009 - 04.2010
Service Advisor/Technician
Faslube Inc.
09.2006 - 03.2007
Publication Assistant
Ohio Biological Survey
10.2004 - 02.2008
High School Diploma - undefined
Upper Arlington High School
No Degree - Biology
Henry Ford College
Information Technology
Per Scholas
No Degree - Marketing, Entrepreneurship & Innovation
Ohio State University
No Degree - Automotive Technology
Columbus State Community College