Recreational long board surfing
Albert Alimboyoguen
Professional Courier
Houston,TX
Summary
Dynamic Executive Director with a proven track record at Prepaid Legal, driving strategic initiatives that enhanced operational performance and client satisfaction. Expert in program management and relationship building, I fostered partnerships that expanded service offerings, achieving significant market growth while ensuring compliance with regulations. Committed to continuous improvement and team development.
Overview
6
6
Languages
2027
2027
years of professional experience
Work History
Executive Director of Training
Prepaid Legal
- Developed and implemented strategic initiatives to enhance organizational performance and service delivery.
- Led cross-functional teams to optimize operational processes and improve client satisfaction.
- Established key partnerships to expand service offerings and increase market presence.
- Oversaw compliance with regulatory standards, ensuring adherence to legal requirements in all operations.
- Fostered a culture of continuous improvement through training programs and performance evaluations.
- Analyzed market trends to inform decision-making and drive business growth strategies.
Executive Sales Field Trainer
Time Warner Cable Central Texas
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Developed strategic initiatives to optimize customer engagement and retention strategies.
- Managed project timelines and resources to ensure successful execution of key initiatives.
- Analyzed market trends to inform business strategy and drive competitive advantage.
- Collaborated with senior leadership on budgeting and forecasting processes.
- Mentored junior staff, fostering professional development and skill enhancement within the team.
- Implemented process improvements that reduced turnaround time for service requests.
- Spearheaded quarterly performance reviews to assess team effectiveness and operational success.
Sales Associate
Red Mccombs Toyota
- Assisted customers with vehicle selection, providing product knowledge and addressing inquiries.
- Conducted vehicle demonstrations, showcasing features and benefits to enhance customer understanding.
- Processed sales transactions accurately, ensuring compliance with dealership policies and procedures.
- Maintained showroom presentation standards, organizing displays to highlight current promotions and inventory.
- Collaborated with team members to achieve monthly sales targets through effective communication and strategy sharing.
- Engaged in ongoing training sessions, developing skills in customer service and automotive product knowledge.
- Handled follow-up communications with customers, ensuring satisfaction and fostering repeat business opportunities.
- Collected customer feedback to identify areas for improvement in service delivery and product offerings.
Owner/Operator
Aloha Limousine Austin Tx
- Managed daily operations to ensure timely and efficient transportation services.
- Developed and implemented customer service protocols to enhance client satisfaction.
- Coordinated logistics for limousine dispatch, optimizing route efficiency and resource allocation.
- Trained and mentored staff on operational standards and safety procedures.
- Streamlined booking process using advanced scheduling software for improved accuracy.
- Established partnerships with local businesses to expand client base and service offerings.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Oversaw financial management, including budgeting and expense tracking for operational sustainability.
- Managed day-to-day business operations.
Executive Director
Next Level Marketing Austin
- Developed strategic marketing initiatives to enhance brand visibility and market positioning.
- Oversaw budget allocation and resource management for multiple marketing campaigns.
- Led cross-functional teams to execute high-impact projects on time and within budget.
- Analyzed market trends to inform decision-making and optimize campaign performance.
- Fostered partnerships with stakeholders to drive collaborative marketing efforts and promote organizational goals.
- Implemented data-driven strategies to improve customer engagement and retention rates.
- Mentored junior staff, enhancing team capabilities through training and development programs.
- Streamlined operational processes, resulting in increased efficiency across departments.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
Owner/Operator
Advanced Resources and Development Solutions LLC
- Managed daily operations, ensuring timely transportation services for clients.
- Developed and implemented customer service protocols to enhance client satisfaction.
- Oversaw vehicle maintenance schedules, ensuring fleet reliability and safety compliance.
- Coordinated logistics for event transportation, optimizing routes for efficiency.
- Trained and mentored drivers on operational standards and safety practices.
- Analyzed market trends to adjust service offerings and pricing strategies effectively.
- Collaborated with local businesses to establish partnerships and increase clientele base.
- Streamlined booking processes through technology integration, improving response times significantly.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Senior Transition Specialist
Mom's House Inc.
- Led transition initiatives to enhance client engagement and satisfaction.
- Developed and implemented training programs for new staff on operational processes.
- Analyzed client feedback to identify areas for service improvement.
- Coordinated communication between departments to streamline transition processes.
- Mentored junior staff on best practices in client transition strategies.
- Evaluated existing workflows to optimize efficiency and reduce bottlenecks.
- Facilitated workshops to educate stakeholders on new procedures and tools.
- Established performance benchmarks for measuring transition success and outcomes.
- Enhanced team productivity by providing ongoing training and mentorship to junior transition specialists.
- Promoted an environment of continuous learning within the team by sharing industry best practices, trends, and insights from conferences or workshops attended.
- Expanded company''s client base through targeted outreach efforts, resulting in a significant increase in new business opportunities.
- Maintained strong relationships with key partners and vendors, negotiating favorable terms on contracts and services.
- Improved client satisfaction by developing and implementing customized transition strategies for each individual.
- Reduced operational costs by identifying areas of potential improvement and recommending changes in processes or technology use.
AI Specialist and Marketing
Atomy USA
- Supported team in executing daily operational tasks and maintaining high service quality.
- Assisted in onboarding new staff, ensuring smooth integration into company processes.
- Contributed to inventory management by tracking stock levels and facilitating order placements.
- Collaborated with cross-functional teams to streamline communication and enhance workflow efficiency.
- Implemented process improvements that increased accuracy in order fulfillment and customer service responses.
- Developed training materials for new hires, promoting consistency in operational procedures across departments.
- Analyzed customer feedback to identify areas for improvement within product offerings and service delivery.
- Led initiatives aimed at enhancing employee engagement and retention through effective mentoring programs.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Designed employee recognition program that improved morale and reduced turnover.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized inventory management, minimizing waste and reducing costs.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Developed training materials to enhance staff proficiency and productivity.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Conducted in-depth market research for identifying new business opportunities.
- Improved team collaboration by initiating regular strategy meetings.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Increased efficiency by automating routine tasks with software solutions.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Restructured customer service process, ensuring quicker response times.
- Implemented customer feedback system to inform product development.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Streamlined project delivery processes, reducing completion times significantly.
- Facilitated workshops for professional development of junior staff members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Uber Driver/Courier
UBER USA
- Navigated city streets efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and safety standards through regular inspections and maintenance checks.
- Utilized GPS and navigation apps to optimize routes, reducing wait times for passengers.
- Provided excellent customer service by addressing passenger inquiries and concerns professionally.
- Adapted to varying traffic conditions and passenger preferences to enhance ride experience.
- Managed cashless transactions smoothly, ensuring accurate fare calculations and receipts issuance.
- Gathered feedback from passengers to improve service quality and address any issues promptly.
- Collaborated with support teams to resolve incidents or disputes, maintaining high satisfaction levels among riders.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
Independent Driver
Advanced Resources and Development Solutions LLC
- Transported goods safely and efficiently to designated locations.
- Conducted routine vehicle inspections to ensure operational readiness.
- Maintained accurate logs of transportation activities and mileage.
- Adhered to all traffic laws and safety regulations during deliveries.
- Collaborated with team members to optimize delivery schedules and routes.
- Assisted in training new drivers on company policies and procedures.
- Implemented best practices for vehicle maintenance and fuel efficiency.
- Resolved customer inquiries regarding delivery status professionally and promptly.
Owner/Operator
Texas Aloha Entertainment, Houston
02.2013 - Current
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
Sales Training Manager
TRAKE DEVELOPMENT OIL& GAS
10.1995 - 03.1996
- Collaborated with cross-functional teams to align training content with organizational goals.
- Mentored junior trainers, enhancing their skills in delivering engaging learning experiences.
- Utilized data analytics to track sales performance and refine training initiatives accordingly.
- Facilitated workshops focused on advanced selling techniques and industry best practices.
- Conducted regular assessments to measure training effectiveness and identify improvement areas.
General Sales Manager
Cellular One Austin Texas
03.1990 - 04.1995
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs to enhance staff performance and product knowledge.
- Analyzed market trends to identify opportunities for growth and competitive positioning.
Sales Manager
McCaw Communications
04.1985 - 03.1990
- Developed and implemented sales strategies to increase market share and drive revenue growth.
- Analyzed sales data to identify trends, optimizing pricing and promotional strategies.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Collaborated with cross-functional teams to enhance customer experience and resolve issues.
Telecommunications Manager
MCI Telecommunications
01.1985 - 05.1988
- Managed network infrastructure upgrades to enhance service delivery and reliability.
- Developed strategic plans for telecommunications projects, aligning with corporate objectives.
- Optimized operational processes to improve efficiency across multiple service lines.
- Led cross-functional teams in implementing new technologies and systems integration.
Education
Dale Carnegie How To Win Friends And Influence Peo - Closing Sales
Tom Hopkins A-Z Sales To Success
Kauai Hawaii How To Think And Grow Rich - Sales And Influence For Success
Jim Rohn And Nepoleon Hill SECRET of Success
Kaua’i, HiAssociate of Arts - TV Media And Communications
Kaua’i Community College
Lihue, HIHigh School Diploma -
Kapaa High
Kapaa, HI06-1973
Skills
Community engagement
Program management
Strategic planning
Project management
Operations management
Staff management
Relationship building
Public speaking
Program leadership
Innovation and creativity
Leadership development
Business management
Compliance and regulations
Operational planning
Accomplishments
Amateur/ Professional Surfer
Model/ Actor
Professional Singer/Songwriter/entertainer
Former Professional Triathlete
Professional entrepreneur
Sales and Marketing specialist
Ai Marketing website organizer
Motivational Speaker
Introduced wakeboarding to Austin 1985
Introduced paddleboarding to Austin 1995
2016- Organized free guitar and singing lessons class in North Houston social group
2019- Introduced and organized the first paddleboarding group to North Shore park
2010-2018 Introduced Hawaiian entertainment and Professional Hawaiian Luaus to Houston at Agave Estates Katy Tx
2019 -2021 Hosted promoted the first official Hawaiian Luau and events at Balmoral Lagoon in Humble then again Lago Mar Lagoon with assistance of former New York talent agent April Debock.
References upon request
Interests
Ridibg Short boards on occasion
Teaching
Motivational Speaking
Timeline
Owner/Operator
Texas Aloha Entertainment, Houston
02.2013 - Current
Sales Training Manager
TRAKE DEVELOPMENT OIL& GAS
10.1995 - 03.1996
General Sales Manager
Cellular One Austin Texas
03.1990 - 04.1995
Sales Manager
McCaw Communications
04.1985 - 03.1990
Telecommunications Manager
MCI Telecommunications
01.1985 - 05.1988
Executive Director of Training
Prepaid Legal
Executive Sales Field Trainer
Time Warner Cable Central Texas
Sales Associate
Red Mccombs Toyota
Owner/Operator
Aloha Limousine Austin Tx
Executive Director
Next Level Marketing Austin
Owner/Operator
Advanced Resources and Development Solutions LLC
Senior Transition Specialist
Mom's House Inc.
AI Specialist and Marketing
Atomy USA
Uber Driver/Courier
UBER USA
Independent Driver
Advanced Resources and Development Solutions LLC
Dale Carnegie How To Win Friends And Influence Peo - Closing Sales
Tom Hopkins A-Z Sales To Success
How To Think And Grow Rich - Sales And Influence For Success
Jim Rohn And Nepoleon Hill SECRET of Success
Associate of Arts - TV Media And Communications
Kaua’i Community College
High School Diploma -
Kapaa High