Albert Donato
Las Vegas
Summary
Dynamic sales professional with a proven track record at Valliani Jewelers, excelling in customer service and relationship building. Skilled in problem-solving and time management, I consistently exceeded sales targets by leveraging product knowledge and personalized recommendations. Committed to enhancing customer experiences and fostering loyalty through effective communication and teamwork.
Overview
22
22
years of professional experience
Work History
Sales Associate
Valliani Jewelers
09.2021 - Current
- 'Assisted customers in selecting jewelry, fostering positive shopping experiences.
- Maintained product displays, ensuring cleanliness and visual appeal.
- Processed transactions accurately using point-of-sale systems.
- Learned about gemstone characteristics to provide informed recommendations.
- Collaborated with team members to meet daily sales goals.
- Conducted regular stock checks, reporting discrepancies to management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Mattress Sales Associate
Sears
04.2019 - 08.2021
- Provided exceptional customer service by addressing inquiries and recommending suitable mattress options.
- Assisted customers in selecting products based on individual sleep needs and preferences.
- Maintained up-to-date knowledge of mattress features, technologies, and promotions to enhance sales.
- Developed strong relationships with repeat customers through personalized follow-up communications.
- Implemented visual merchandising strategies to optimize product displays and increase customer engagement.
- Collaborated with management to analyze sales trends and adjust inventory levels accordingly.
- Kept track of individual sales goals and consistently met or exceeded targets through proactive selling techniques.
- Increased customer satisfaction by providing personalized product recommendations and informative presentations on mattress features.
- Resolved customer complaints professionally and efficiently, turning negative experiences into opportunities for improvement and future loyalty.
- Provided exceptional after-sales service by following up with customers on their purchases, addressing concerns, and assisting with returns or exchanges if necessary.
Sales Associate
Samuel jewelers
02.2018 - 10.2018
- Delivered exceptional customer service, enhancing client relationships through personalized recommendations.
- Managed inventory effectively, ensuring optimal stock levels and product availability.
- Trained new associates on sales techniques and product knowledge to improve team performance.
- Developed visual merchandising displays to highlight new collections and boost sales engagement.
Sales Associate
JCPenney fine jewelry
06.2014 - 02.2018
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Housekeeping Supervisor
Self employed
01.2009 - 08.2015
- Supervised daily housekeeping operations to ensure adherence to cleanliness and safety standards.
- Trained and mentored staff on best practices in cleaning techniques and equipment usage.
- Implemented quality control measures to enhance guest satisfaction through improved service delivery.
- Coordinated inventory management for cleaning supplies, optimizing resource allocation and reducing waste.
Store Manager
Kay jewelers
03.2004 - 08.2008
- Led team to achieve sales targets through effective training and performance management.
- Implemented inventory control systems to minimize shrinkage and optimize stock levels.
- Developed and maintained positive relationships with vendors, improving product availability.
- Conducted regular staff meetings to enhance communication and align team goals.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Relationship building
Languages
Spanish
Full Professional
Timeline
Sales Associate
Valliani Jewelers
09.2021 - Current
Mattress Sales Associate
Sears
04.2019 - 08.2021
Sales Associate
Samuel jewelers
02.2018 - 10.2018
Sales Associate
JCPenney fine jewelry
06.2014 - 02.2018
Housekeeping Supervisor
Self employed
01.2009 - 08.2015
Store Manager
Kay jewelers
03.2004 - 08.2008