Albert Donato
Las Vegas
Summary
Dynamic sales professional with a proven track record at Valliani Jewelers, excelling in customer service and relationship building. Skilled in problem-solving and time management, I consistently exceeded sales targets by leveraging product knowledge and personalized recommendations. Committed to enhancing customer experiences and fostering loyalty through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Sales Associate
Valliani Jewelers
09.2021 - Current
- 'Assisted customers in selecting jewelry, fostering positive shopping experiences.
- Maintained product displays, ensuring cleanliness and visual appeal.
- Processed transactions accurately using point-of-sale systems.
- Learned about gemstone characteristics to provide informed recommendations.
- Collaborated with team members to meet daily sales goals.
- Conducted regular stock checks, reporting discrepancies to management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Mattress Sales Associate
Sears
04.2019 - 08.2021
- Provided exceptional customer service by addressing inquiries and recommending suitable mattress options.
- Assisted customers in selecting products based on individual sleep needs and preferences.
- Maintained up-to-date knowledge of mattress features, technologies, and promotions to enhance sales.
- Developed strong relationships with repeat customers through personalized follow-up communications.
- Implemented visual merchandising strategies to optimize product displays and increase customer engagement.
- Collaborated with management to analyze sales trends and adjust inventory levels accordingly.
- Kept track of individual sales goals and consistently met or exceeded targets through proactive selling techniques.
- Increased customer satisfaction by providing personalized product recommendations and informative presentations on mattress features.
- Resolved customer complaints professionally and efficiently, turning negative experiences into opportunities for improvement and future loyalty.
- Provided exceptional after-sales service by following up with customers on their purchases, addressing concerns, and assisting with returns or exchanges if necessary.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Relationship building
Languages
Spanish
Full Professional
Timeline
Sales Associate
Valliani Jewelers
09.2021 - Current
Mattress Sales Associate
Sears
04.2019 - 08.2021