Summary
Overview
Work History
Education
Skills
Timeline
Generic

Albert Felder

Staten Island,NY

Summary

Compassionate Patient Advocate and Direct Care professional recognized for high productivity and efficiency in task completion. Skilled in patient communication, advocacy, and conflict resolution to ensure optimal care and support. Excel at empathy, active listening, and problem-solving, facilitating positive outcomes in challenging situations. Committed to enhancing patient experience through dedicated service and care coordination.

Overview

6
6
years of professional experience

Work History

Patient Advocate, Direct Care

Independent Living Inc
Staten Island, NY
02.2020 - Current
  • Provided direct care to patients, including helping them with daily activities such as eating, bathing and dressing.
  • Assisted patients with medical appointments, treatments and procedures as needed.
  • Advocated for patients transitioning from hospitals, rehab and other medical facilities to home environments.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Monitored vital signs such as pulse rate, blood pressure and temperature to ensure optimal health outcomes.

CSR

Wells Fargo
Staten Island, NY
07.2021 - 08.2024
  • Provided customer service support to customers over the phone and by email.
  • Performed daily opening and closing duties including cash handling, banking deposits.
  • Monitored online banking activity to identify suspicious transactions or fraudulent activities.
  • Provided assistance with online banking services to customers.
  • Handled customer inquiries and complaints in a timely manner.
  • Processed orders, forms, applications, and requests.
  • Developed strategies to improve quality of customer service delivery.
  • Made outbound calls to obtain account information.

Childcare Provider

Little Miracles Daycare
Staten Island, NY
10.2018 - 03.2020
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Read books aloud to small groups or individual children.
  • Planned field trips to local parks, libraries and other educational places.
  • Assisted children in development of social, communication and problem-solving skills.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Used positive reinforcement and behavior modeling to instill discipline in children.

Education

High School Diploma -

Curtis High School
Staten Island, NY
06-2010

Skills

  • Basic Life Support
  • Insurance Verification
  • Registration management
  • HIPAA Compliance
  • Appointment Scheduling
  • Registration and Admissions

Timeline

CSR

Wells Fargo
07.2021 - 08.2024

Patient Advocate, Direct Care

Independent Living Inc
02.2020 - Current

Childcare Provider

Little Miracles Daycare
10.2018 - 03.2020

High School Diploma -

Curtis High School

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Albert Felder