Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Work Preference
Generic
Nina Little King

Nina Little King

Detroit,MI

Summary

Dependable advocate serving diverse needs of clients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Patient Advocate, Direct Care

Henry Ford Hospital
03.2017 - 09.2022
  • Advocated on behalf of vulnerable patient populations by raising concerns at multidisciplinary meetings or directly with management when necessary.
  • Conducted regular follow-ups with patients to ensure ongoing satisfaction and address any emerging concerns promptly.
  • Organized educational workshops for the general public on various health topics, increasing awareness of available resources and preventative measures.
  • Connected patients with appropriate community resources, enhancing their support network during treatment and recovery periods.

Customers Care and Collections Agent

Beaumont Heath Systems
02.2016 - 09.2022
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Education

Associate of Science - Finances

Davenport University
Grand Rapids, MI

Bachelor of Arts - Social Work

Eastern University
Ypsilanti, MI

Skills

  • Basic Life Support
  • Healthcare Navigation
  • Patient confidentiality
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Team Leadership
  • Money Handling
  • Patient check-in
  • Patient Education
  • Registration and Admissions
  • Flexible Schedule
  • Appointment Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Advocate, Direct Care

Henry Ford Hospital
03.2017 - 09.2022

Customers Care and Collections Agent

Beaumont Heath Systems
02.2016 - 09.2022

Associate of Science - Finances

Davenport University

Bachelor of Arts - Social Work

Eastern University

Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Career advancementFlexible work hoursTeam Building / Company RetreatsStock Options / Equity / Profit SharingWork from home option
Nina Little King