Sommor Jackson
Valdosta,GA
Summary
Dynamic Patient Advocate with a proven track record at Express Scripts, excelling in healthcare navigation and customer service. Skilled in insurance verification and conflict resolution, I enhance patient experiences through effective communication and personalized care strategies. Committed to fostering team excellence and ensuring compliance with HIPAA standards for optimal patient outcomes.
Overview
2026
2026
years of professional experience
Work History
Patient Advocate, Direct Care
Express Scripts
2022 - Current
- Documented interactions with patients to maintain accurate records of needs and outcomes.
- Researched patient concerns and collaborated with medical staff to address issues promptly.
- Participated in training sessions to enhance knowledge of patient advocacy strategies and best practices.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using and credit cards, maintaining accurate records of transactions.
- Refill prescriptions
- Answered question regarding presciptions , supplies, and insurance coverage of prescriptions
Team Lead DSP
ResCare Residential Services
Valdosta, GA
07.2015 - 09.2021
- Assisted in daily living activities, fostering independence and promoting dignity among residents.
- Developed personalized care plans to meet individual needs and enhance overall well-being.
- Implemented behavioral support strategies to improve resident engagement and communication.
- Monitored health and safety protocols, ensuring compliance with regulatory standards.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Team Lead
Convergys, AT&T
Valdosta Ga
12.2013 - 04.2015
- Led team to achieve service level targets through effective workflow management.
- Trained and mentored new employees on operational procedures and customer service best practices.
- Developed and implemented process improvements to enhance overall team efficiency.
- Monitored performance metrics, providing feedback to team members for continuous improvement.
- Conducted regular team meetings to align goals and share best practices among staff.
- Oversaw scheduling and resource allocation to optimize workforce productivity and coverage.
- Ensured adherence to company policies and compliance standards within team operations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Answered inboud calls to help call flow
- Answered soup calls
Education
Associate of Science - Social Work
Southern Regional Technical College
Tifton, GAHigh School Diploma - N/a
Colquitt County Highschool
Moultrie, GA05.2013
Skills
- Basic life support
- Healthcare navigation
- Patient confidentiality
- Customer service
- Team leadership
- HIPAA compliance
- Customer follow-up
- Verbal and written communication
- Patient education
- Phone and email etiquette
- Flexible schedule
- Insurance verification
- Medical terminology
- Conflict resolution
- Policy understanding
- Insurance billing
- Payment processing
- Eligibility determination
- Training coordination
Timeline
Team Lead DSP
ResCare Residential Services
07.2015 - 09.2021
Team Lead
Convergys, AT&T
12.2013 - 04.2015
Patient Advocate, Direct Care
Express Scripts
2022 - Current
Associate of Science - Social Work
Southern Regional Technical College
High School Diploma - N/a
Colquitt County Highschool