Albert Gill
Toledo,OH
Summary
Dynamic Customer Service Representative with a proven track record at Blue Cross and Blue Shield, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction through effective communication and data management. Skilled in multitasking and supporting sales initiatives, consistently delivering exceptional service and fostering positive client interactions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Blue Cross and Blue Shield
Hobart, IN
01.2010 - 01.2017
- Supported sales team members to drive growth and development.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries via phone, email, and chat.
- Updated databases with new and modified customer data.
- Developed positive relationships with customers through friendly interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
High School Diploma -
Ivy Tech Community College of Indiana
Indianapolis, IN06-2016
Skills
- Customer service
- Data entry
- Sales support
- Conflict resolution
- Database management
- Team collaboration
- Relationship building
- Time management
- Professional phone voice
- Multitasking capacity
Timeline
Customer Service Representative
Blue Cross and Blue Shield
01.2010 - 01.2017
High School Diploma -
Ivy Tech Community College of Indiana
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