ALBERT GOMEZ
Ozone Park,NY
Summary
Accomplished Security Manager with 10 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Overview
15
15
years of professional experience
Work History
Shift Lead
Arrow Security Corp.
06.2021 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Front Desk Security Agent
CSR Corporate Security
10.2018 - 05.2021
- Streamlined visitor check-in process, resulting in reduced wait times and increased satisfaction.
- Enhanced building security by conducting regular patrols and monitoring CCTV footage.
- Managed the front desk during high-traffic periods, efficiently handling multiple tasks simultaneously.
Security Officer
Securitas
12.2008 - 01.2018
- Observing/documenting all delivery products entering and exiting the premises; preventing losses and damage by reporting irregularities
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Written and submitted security reports
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Prevent passage of prohibited articles into restricted areas
- Collaborates and contributes to the team effort with colleagues by accomplishing related results as needed.
Education
GED -
SUNY: Queens EOC
Jamaica, NY05.2010
Skills
- Identification Verification
- CCTV experience
- Investigation Documentation
- Fluent in Spanish
- Team Management
- Supervision and Leadership
- Problem-Solving
- Report Analysis
- Operations Management
- Proficient in Microsoft Office
Timeline
Shift Lead
Arrow Security Corp.
06.2021 - Current
Front Desk Security Agent
CSR Corporate Security
10.2018 - 05.2021
Security Officer
Securitas
12.2008 - 01.2018
GED -
SUNY: Queens EOC