KYNDRAH SMITH
Parkville,MD
Summary
Motivated Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer- oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Ambitious server/bartender with 7 years of experience boosting sales and offering personalized attention to guests. Reliable employee seeking bartending position. Offering excellent communication and good judgment. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
9
9
years of professional experience
Work History
Bartender and Hourly Shift Manager
Banditos Tacos And Tequila
Fulton, MD
06.2022 - 09.2023
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed strict recipes and drink measurements to minimize product used.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Social Media for the store
Bartender
Moonrise Festival, Beadle Group, Pimlico Race
08.2022 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed strict recipes and drink measurements to minimize product used.
Experienced Waiter
Looney's Pub
09.2018 - 07.2022
- With a passion for elevating guest experiences
- Extensive knowledge of fine food and wines
- Looking for a fine dining serving or bartending position
- Time Management
- Organization
- Team Player
- Honesty
- Kind
- Respectful
- Multi-tasking skills
- Outgoing and friendly
- POS system knowledge
- Positive attitude
- Server, Assisted hosts and hostesses with seating of guests during rush times
- Calculated check amounts and split checks when parties requested separate checks
- Completed all side work after completion of dining service
- Completed an entire food service and training course when hired as a restaurant server
- Delivered outstanding customer service by serving food and drinks to guests
- Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served
- Effectively maintained a clean working environment during shifts
- Ensured all meals served to patrons met quality standards
- Memorized an extensive menu of over [number] food items, [number] drinks and all ingredients
- Practiced safe food handling procedures by washing hands regularly and using gloves when preparing salads or desserts
- Recommended entrée or drink choices to guests by listening to their preferences and concerns
- Used the point of sale, or POS, system to place orders and print checks.
Bartender
Dogwatch Tavern
03.2021 - 05.2021
- Keep the bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Set up bar for operation, obtained cash bank and stocked service bar
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Polished glassware, bussed tables and removed debris to keep customer areas clean
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Set up glassware, liquor and other necessary supplies for special events
- Operated efficiently in high-volume setting to prepare and serve more than [Number] drinks per hour.
Server
The Greene Turtle Sports Bar & Grille
Bel Air, MD
06.2015 - 07.2018
- Explained menu items and suggested appropriate options for food allergy concerns
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Checked identification for minimum age for sale of alcoholic beverages
- Increased sales significantly by upselling higher-end products to customers
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Bartender
The Horse You Came In On
Fells Point, MD
05.2023 - 07.2023
- Served high customer volumes during nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender
The Greene Turtle Sports Bar & Grille
Towson
09.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
Server
Claddaugh Pub
Baltimore, MD
11.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Potomac Pizza
Middle River, MD
11.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
Conrad’s Seafood Restaurant
Perry Hall, MD
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Medical Assistant -
Fortis Institute
Towson, MD06.2016
Skills
- Able to Lift 30 Pounds
- Dining Room Organization
- Food and Beverage Service
- Guest Relations Management
- Conflict and Complaint Resolution
- Team Player
- Warm and Friendly
- Transactions and Cash Handling
- Age Verification
- Menu Memorization and
- Presentation
- Specials Promotion and Upselling
- Cool Under Pressure
- High-Volume Dining
- Guest Satisfaction
- Waiting Tables
- TiPS Certified
- Patron Experiences
- Attending Multiple Customers
- Food and Beverage Management
- Safe Serving Knowledge
- Reconciling Cash Drawers
- Classic Cocktails
- Cash Register Operation
- Liquor, Beer and Wine Knowledge
- Glassware Polishing
- Suggestive Selling
- High-Volume Environments
- Identification Verification
- Maintaining a Clean Bar
- Rewards Programs
Timeline
Server
Conrad’s Seafood Restaurant
05.2024 - Current
Server
Claddaugh Pub
11.2023 - 12.2023
Bartender
Potomac Pizza
11.2023 - 06.2024
Bartender
The Greene Turtle Sports Bar & Grille
09.2023 - 11.2023
Bartender
The Horse You Came In On
05.2023 - 07.2023
Bartender
Moonrise Festival, Beadle Group, Pimlico Race
08.2022 - 08.2022
Bartender and Hourly Shift Manager
Banditos Tacos And Tequila
06.2022 - 09.2023
Bartender
Dogwatch Tavern
03.2021 - 05.2021
Experienced Waiter
Looney's Pub
09.2018 - 07.2022
Server
The Greene Turtle Sports Bar & Grille
06.2015 - 07.2018
Medical Assistant -
Fortis Institute