Makayla Hulsey
Riverview,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Child Care position in a teaching environment. Ready to help team achieve company goals. Driven student leveraging studies in teaching and education preparation seeks real-world experience as a child care provider. Offers strong interpersonal and task prioritization skills. Hardworking and driven to work quickly and effectively on projects in all types of environments. Experienced babysitter with over 4 of experience in working with children. Excellent reputation for resolving problems and improving customer satisfaction. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Crew Member Shift Manager
Maroc's Pizza
Fishhawk, Florida
02.2020 - Current
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Reduced shortages [Number]% by holding staff accountable for excessive food waste and conducting shift inventories.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Enhanced business productivity by training 7 team members and 7 servers on best practices and protocols.
- Enhanced sales by promoting food products and assisting with creative menu selections.
- Oversaw food preparation and monitored safety protocols.
- Handled money, balanced tills, processed credit card payment batches, and prepared bank deposits, maintaining 100% accuracy.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Waitress
Talking Pint Bar And Bistro
Riverview, United States
06.2021 - 10.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Associate of Arts - Education/Teaching Preparation
Hillsborough Community College
Tampa, FL06.2023
High School Diploma -
Newsome Highschool
Lithia06.2021
Skills
- Anticipating Problems
- Investigating Complaints
- Relationship Building
- Training and Onboarding
- Back of House Management
- Service Delivery Management
- Problem Solving
- Documentation and Recordkeeping
- Inventory Management
- Money Handling
- Delegating Assignments and Tasks
- Quality Assurance
- Building Maintenance
- Collaboration and Teamwork
- Time Management
- Critical Thinking
- Calm and Pleasant Demeanor
- Team Leadership
- Sales and Marketing
- Conflict Resolution
- High Energy and Stamina
- Able to Lift 30 Pounds
- Cleaning and Sanitizing
- Order Accuracy and Delivery
Timeline
Waitress
Talking Pint Bar And Bistro
06.2021 - 10.2022
Crew Member Shift Manager
Maroc's Pizza
02.2020 - Current
Associate of Arts - Education/Teaching Preparation
Hillsborough Community College
High School Diploma -
Newsome Highschool