Overview
Work History
Education
Skills
Timeline
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ALBERT MCCONNELL Jr

Pflugerville,TX

Overview

15
15
years of professional experience

Work History

Team Lead

TopGolf
06.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Retail Sales Lead

T-Mobile
09.2018 - 03.2021
  • Duties: Greeting customers, assisting customers with billing issues, troubleshooting to fix mobile devices and providing an awesome un-carrier sales experience. Using team work with fellow mobile experts to solve problems. Store close out and deposit procedures nightly.
  • Salary: 8.50 USD per hour plus monthly commission
  • Hours per week: 30-35
  • Increased sales by implementing effective merchandising techniques and maintaining visually appealing displays.
  • Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
  • Promoted upselling opportunities by educating staff on current promotions and incentives designed to drive sales growth.
  • Collaborated with store management to develop promotional events, attracting new customers and boosting overall sales.
  • Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
  • Achieved success in leading teams during holiday seasons or special events that required additional staffing or extended hours of operation.

Sales Associate

Stripes
01.2017 - 04.2018
  • Duties: (OVERNIGHT) Greet customer, run register, stock cooler, mop and clean bathrooms, mop store, clean all drink dispensers. Also perform all daily close outs including; close out daily systems, cigarette count, lottery count, and restart the system for next day sales.
  • Salary: 10.00 USD per hour
  • Hours per week: 39

Production and Sales

Hemp 360
04.2016 - 12.2016
  • Duties: Production; Producing organic beauty products with raw organic materials, inventory, shipping products to customers. Sales: setting up at farmers markets and local events, as well as educating customers and selling the product.
  • Salary: 9.00 USD per hour
  • Hours per week: 35-40

Senior Machine Operator A / Asst. Lead man

NOV Grant Prideco
04.2012 - 02.2014
  • Duties, Accomplishments and Related Skills: Reading customer work order, finishing heavy weight drill pipe: phosphate pipe threads, stamping pipe with company information, painting external coating, cutting mill slot in pipe, stenciling pipe with company and customer information prior to completion and shipping. Assistant Lead man duties: assign work stations, communicate with forklift drivers to deliver and pick up orders, complete office paperwork, and use office equipment.
  • Salary: 13.56 USD per Hour
  • Hours per week: 60-84
  • Supervisor: Joey Eppler (936-825-7070)
  • Okay to contact this Supervisor: Yes

Operator Assistant

Halliburton Energy Services
09.2010 - 12.2011
  • Duties, Accomplishments and Related Skills: Preparing oil field equipment for upcoming jobs, Inspecting semi and trailer before leaving yard, connecting oil field equipment to well site, communicating effectively with co-workers during job, and cleaning equipment at yard after job is completed. Received CDL Class A w/ Tanker endorsement
  • Hours per week: 50
  • Supervisor: Stephen Nolley (903) 263-8192
  • Okay to contact this Supervisor: Yes

Education

Some College Coursework Completed - Biology, Chemistry

Blinn College
Brenham, TX

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Equipment maintenance
  • Workflow management
  • Task delegation
  • Employee training

Timeline

Team Lead

TopGolf
06.2021 - Current

Retail Sales Lead

T-Mobile
09.2018 - 03.2021

Sales Associate

Stripes
01.2017 - 04.2018

Production and Sales

Hemp 360
04.2016 - 12.2016

Senior Machine Operator A / Asst. Lead man

NOV Grant Prideco
04.2012 - 02.2014

Operator Assistant

Halliburton Energy Services
09.2010 - 12.2011

Some College Coursework Completed - Biology, Chemistry

Blinn College

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ALBERT MCCONNELL Jr