Albert Mendoza
Surprise,AZ
Summary
Results-oriented professional with experience in resolving complex issues. Proven ability to identify root causes, develop creative solutions, and ensure accurate settlements/outcomes. Dedicated individual in exceeding client/customer expectations and driving positive resolutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resolution Specialist
Rocket Mortgage
Shortage Review Analyst / Resolution Specialist
Rocket Mortgage
10.2020 - Current
- Time Management: "Proven ability to manage time effectively, prioritize tasks, and meet deadlines consistently."
- Problem-Solving & Analysis: "Skilled at identifying and resolving complex financial issues, developing creative solutions to ensure accurate settlements. Experienced in researching root causes of discrepancies."
- Decision Making & Escalations: "Strong decision-making skills with the ability to weigh options, analyze risks and benefits, and make sound judgments. Experience handling complex situations and escalating issues appropriately to ensure timely resolution."
- Financial Analysis: "Skilled in analyzing financial data to identify discrepancies and resolve payoff shortages in wire transfers."
- Attention to Detail: "Highly detail-oriented with a strong ability to identify and rectify errors in financial transactions."
Ophthalmic Assistant
Arizona Retina & Vitreous Consultants
06.2016 - 09.2020
- Patient Care: "Delivered exceptional patient care by providing thorough pre-examination assessments, assisting with diagnostic tests, and accurately documenting medical histories and examination findings."
- Clinic Efficiency: "Enhanced clinic efficiency by streamlining the appointment scheduling process, reducing wait times, maintaining clean and organized examination rooms, and ensuring proper equipment functionality."
- Communication & Education: "Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns. Served as a liaison between ophthalmologists and patients, fostering improved doctor-patient communication."
Education
Associate of Arts - Organizational Leadership & Management
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ11.2022
Skills
- De-Escalation Techniques
- Time Management
- Problem-Solving & Analysis
- Decision Making & Escalations
- Attention to Detail
- Teamwork
Certification
- Adult Coaching and Development
Timeline
Shortage Review Analyst / Resolution Specialist
Rocket Mortgage
10.2020 - Current
Ophthalmic Assistant
Arizona Retina & Vitreous Consultants
06.2016 - 09.2020
Resolution Specialist
Rocket Mortgage
Associate of Arts - Organizational Leadership & Management
Maricopa Community Colleges - Rio Salado Community College