Albert Rounds Jr
Lawrenceville,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Purple Squirrel RPO
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Forklift Operator
United Staffing
09.2020 - 08.2022
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Removed orders from storage, wrapped, and staged for shipments.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Grounds Maintenance Worker
ALBANY HOMES APARTMENTS
03.2019 - 01.2021
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
- Maintained grounds tools and equipment free from mechanical or safety defects and in top operating condition.
- Cleared public and private areas of debris before and after events.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Forklift Operator, ASSEMBLY LINE WORKER
DIVERSE STAFFING
03.2017 - 02.2019
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
Education
Business Management
Colorado Technical University
Colorado Springs, CO03.2016
Skills
- Microsoft PowerPoint
- Shipping and Receiving
- Order Picking and Processing
- Staff Management
- Staging and Sorting
- Heavy Equipment Operation
- Assembly Lines
- Stock Management
- Checking Paperwork
- Material Packaging
Timeline
Customer Service Representative
Purple Squirrel RPO
09.2022 - Current
Forklift Operator
United Staffing
09.2020 - 08.2022
Grounds Maintenance Worker
ALBANY HOMES APARTMENTS
03.2019 - 01.2021
Forklift Operator, ASSEMBLY LINE WORKER
DIVERSE STAFFING
03.2017 - 02.2019
Business Management
Colorado Technical University
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