Albert Sanchez
Patient Service Representative
Chicago,Il
Summary
Experienced administrative professional with a strong background in communication and team building. Proficient in managing busy office environments and maintaining professionalism under pressure. Excited to leverage 10 years of relevant work experience to contribute to your team's success.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Patient Service Representative
Advocate Medical Group
Chicago, Illinois
04.2015 - Current
- Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
- Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
- Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
- Resolves a variety of patient questions and issues, refers complex issues to practice manager or a clinical staff member, as appropriate.
- Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including sorting hundreds of faxes and delivering to pods for provider review.
- Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
- Creates and maintains monthly schedule for medical assistants/providers
Front Desk Receptionist
Uropartners, LLC
02.2011 - 03.2015
- Responsibilities included checking patients in and updating patients’ information, answering phones, schedule appointments, scanning, clerical tasks such as typing documents, organizing and distributing mailing, faxing and coping documents and IT Specialist responsible for identifying, researching and resolving technical problems.
Grounds Crew Member
Chicago Cubs
04.2008 - 02.2011
- Responsibilities included assisting in maintaining an excellent playing surface for the players, removing trash from the stadium and for all four streets surrounding Wrigley Field and hosing down seating areas during non-game days.
Filer/Receptionist
Drs Carter, Garnett, Dalton and Lin
07.2003 - 04.2008
- Responsibilities included pulling files for next day, filing charts back at the end of the day, answering phones and taking messages then distributing messages to their recipients.
Education
Associate of Arts - English
Wilbur Wright College
Chicago, United States 08.2003 - 06.2005
High School Diploma -
Von Steuben Metropolitan Science Center
Chicago, United States 09.1999 - 06.2003
Skills
- Adobe Acrobat
- Computer Literacy
- Data Entry
- Digital Communications
- Epic EHR
- Healthcare Terminology
- HIPAA Compliance
- Microsoft Office
- Multitasking
- Problem Solving
- Time Management
Skills And Background
At my current position, I've been trusted to take on special assignments and projects to complete. My ability to focus on a task and find ways to solve obstacles that come up make it easy for me to be given such responsibilities. From preparing and setting up the move into the Outpatient Center, implementing AOS standards in the exam rooms for Internal Medicine, Residency and the stock room for the entire building, ordering medical supplies during the pandemic where processes were changing constantly and assisting in getting 1st year resident schedules and in baskets set up and ready for scheduling and messaging. These are a few examples I've been asked to take on and have proven my ability to complete effectively.
Timeline
Patient Service Representative
Advocate Medical Group
04.2015 - Current
Front Desk Receptionist
Uropartners, LLC
02.2011 - 03.2015
Grounds Crew Member
Chicago Cubs
04.2008 - 02.2011
Associate of Arts - English
Wilbur Wright College
08.2003 - 06.2005
Filer/Receptionist
Drs Carter, Garnett, Dalton and Lin
07.2003 - 04.2008
High School Diploma -
Von Steuben Metropolitan Science Center
09.1999 - 06.2003
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