Albert Serrato
Canoga Park,CA
Summary
Highly-motivated customer service associate with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Fulfillment Associate
Nordstrom
Topanga, CA
06.2024 - Current
- Communicated effectively with other departments regarding order status updates.
- Located merchandise from shelves and storage areas to fill orders.
- Packed items according to customer's specifications and requirements.
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
Cashier/Food Preparation Worker
SAGE Dining Services-Viewpoint School
Calabasas, CA
04.2024 - 06.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept check-out areas clean, organized and well-stocked to maintain efficiency.
- Built and maintained productive relationships with employees.
Customer Service Cashier
McDonald's
West Hills, CA
05.2022 - 03.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Answered questions about current promotions and resolved issues according to store policies.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
Front Desk Receptionist
Van Nuys Dental Specialties
Van Nuys, CA
06.2021 - 08.2021
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Completed basic bookkeeping and document filing.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
High School Diploma -
John F. Kennedy High School
Granada Hills, CAHigh School Diploma -
El Camino Real Charter High School
Woodland Hills, CASkills
- Customer Service
- POS System Operation
- Product and Service Sales
- Ability to multitask
- Time Management
- Adaptability
Timeline
Fulfillment Associate
Nordstrom
06.2024 - Current
Cashier/Food Preparation Worker
SAGE Dining Services-Viewpoint School
04.2024 - 06.2024
Customer Service Cashier
McDonald's
05.2022 - 03.2023
Front Desk Receptionist
Van Nuys Dental Specialties
06.2021 - 08.2021
High School Diploma -
John F. Kennedy High School
High School Diploma -
El Camino Real Charter High School