Albert Tapia
Littleton,CO
Summary
Business Manager with 8+ years of industry experience and a strong foundation in cybersecurity, earned through the University of Colorado Boulder Cybersecurity Bootcamp. Expertise in conflict resolution and delivering exceptional customer service, with a proven track record of enhancing customer satisfaction and operational efficiency. Eager to leverage both business acumen and cybersecurity knowledge to drive success at your company.
Overview
6
6
years of professional experience
Work History
Community Manager
Wheelhouse & Boutique Apartments
Denver, CO
01.2024 - Current
- Responsible for the overall operation and success of assigned multifamily portfolio, which includes achieving results and meeting goals related to customer sentiment, occupancy, resident retention, NOI, expenses, and other community performance expectations.
- Compile, evaluate, and analyze data to manage community budgets and adjust based on progress toward objectives and company goals.
- Reporting responsibilities include the preparation of weekly and monthly reports such as variance, reclass & accruals, 30-day demands, delinquency report updates, final security deposit disposition reports, and any other reports requested by the Regional Manager.
- Oversee and provide guidance to maintenance staff; manage invoice and payment processing.
- Manage resident relations and requests, including conflict resolution, while maintaining a strong sense of community.
Business Manager
Willow Bridge Property Company
Lincoln, CO
10.2021 - 12.2023
- Performed daily Property Management Software system updates to provide timely information regarding the activity and profitability of the community.
- Oversee the eviction and dispossessory warrant procedures according to policies, procedures, and state law.
- Prepare accounting and month-end reports in accordance with company policies, procedures including financial accounting statements.
- Process previous resident's files to include move-out inspection and preparation of invoices for damage repair.
- Conduct long-term and short-term data analysis with a focus on increasing productivity and lowering fixed and variable costs, while improving customer experience
- Provided training sessions for employees on new software systems used in business operations.
Assistant Business Manager
Willow Bridge Property Company
Lakewood, CO
07.2019 - 10.2021
- Collect and accurately post all rent and other revenue payments.
- Performed daily Property Management Software system updates to provide timely information regarding the activity and profitability of the community.
- Oversee the eviction and dispossessory warrant procedures according to policies, procedures, and state law.
- Prepare accounting and month-end reports in accordance with company policies, procedures including financial accounting statements.
- Process previous resident's files to include move-out inspection and preparation of invoices for damage repair.
- Provided administrative support to the Community Manager as needed.
Education
University of Colorado Boulder Cybersecurity Bootcamp Certificate - Cybersecurity
University of Colorado At Boulder
Boulder, CO05-2024
High School Diploma -
Doherty High School
Colorado Springs, CO05.2009
Skills
- Expertise in RealPage, OneSite, Yardi, Entrata, and Microsoft Suite
- Account management
- Data entry, spreadsheet analysis, and auditing
- IT troubleshooting
- Advanced computer proficiency
- Confidential data management
- Network configuration
- Active Directory
Languages
5
Languages
Spanish
Native/ Bilingual
Timeline
Community Manager
Wheelhouse & Boutique Apartments
01.2024 - Current
Business Manager
Willow Bridge Property Company
10.2021 - 12.2023
Assistant Business Manager
Willow Bridge Property Company
07.2019 - 10.2021
University of Colorado Boulder Cybersecurity Bootcamp Certificate - Cybersecurity
University of Colorado At Boulder
High School Diploma -
Doherty High School
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