Albert Torres
Grand Prairie
Summary
Dynamic Server Trainer with extensive experience at Chili's Restaurant, excelling in employee training and process improvement. Expert in developing training materials and enhancing customer interaction, resulting in improved service efficiency. Proven ability to collaborate with teams and resolve conflicts, ensuring a high-quality dining experience.
Overview
10
10
years of professional experience
Work History
Server Trainer
Chili's Restaurant
Plano
08.2015 - Current
- Provided one-on-one support to ensure successful completion of training objectives.
- Calculated charges, issued table checks, and collected payments from customers.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Server Trainer
Pluckers
Fort Worth
09.2020 - 01.2025
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Identified opportunities for improving existing processes related to training operations.
- Updated training materials and manuals to reflect current menu offerings and service procedures.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05-2012
Skills
- Employee training
- Training materials
- Payment processing
- Customer interaction
- Process improvement
- Menu knowledge
- Team collaboration
- Customer feedback
- Conflict resolution
- Time management
- Performance evaluation
- Standard operating procedures
- Audio-visual presentation
- Sales techniques
Timeline
Server Trainer
Pluckers
09.2020 - 01.2025
Server Trainer
Chili's Restaurant
08.2015 - Current
High School Diploma -
Grand Prairie High School