Jordan Marti
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
6
6
years of professional experience
Work History
Server Trainer
Chattahoochee Country Club
Gainesville
03.2024 - Current
- Started as a server and was promoted to train new hires on grill serving and cocktail service covering lunch, dinner, and bar menu.
- Trained new employees on service protocols and company standards for events.
- Food running and Training new food runners on kitchen procedures proper plating and etiquette
- Collaborated with management to refine training processes and techniques.
- Started as a server and was promoted to Trained new hires on grille serving and cocktail service covering lunch, dinner, and bar menu.
- Conducted bar training on wine service, draft beer, and cocktail preparation.
- Supervised banquet staff to ensure smooth event operations and guest satisfaction.
- Coordinated setup and teardown of banquet events according to client specifications.
Loader and Unloader
FedEx
Braselton
04.2023 - 08.2024
- Operated forklifts to load and unload packages efficiently.
- Sorted packages by size and destination for accurate shipping.
- Inspected incoming and outgoing shipments for damage or discrepancies.
- Maintained cleanliness and organization in loading areas at all times.
- Assisted in training new staff on safety protocols and equipment use.
- Followed company procedures for handling hazardous materials safely.
- Operated pallet jacks to move skids throughout the warehouse facility.
Guest Service Representative
Walmart
Oakwood
10.2022 - 02.2024
- Resolved customer complaints promptly, ensuring a positive shopping experience for all.
- Trained new staff on store policies, procedures, and customer service excellence standards.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Assisted customers with inquiries and product information at a fast-paced retail environment.
- Maintained store appearance by organizing merchandise and restocking shelves regularly.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Guest Service Representative
Target
Gainesville
10.2020 - 10.2022
- Resolved customer complaints promptly, ensuring a positive shopping experience for all.
- Maintained store appearance by organizing merchandise and restocking shelves regularly.
- Processed online orders and returns promptly to enhance customer satisfaction.
- Trained new employees to complete orders, returns, and logging biohazard inventory
- Answered incoming calls from guests seeking reservations or general information.
- Maintained cleanliness of lobby area and front desk counter.
Education
Johnson High School
Oakwood, GASkills
- Employee training
- Cocktail preparation
- Event coordination
- Food safety standards
- Customer relationship management
- Inventory management
- Supervision skills
- Waiting tables
- Special dietary requirements
- Wine service
- Employee orientations
- Food running skills
- Foodservice techniques
- Bar terminology
- New employee mentoring
- Certified Food and beverage training
- Customer service
- Team leadership
Languages
English
Native/ Bilingual
Spanish
Professional
Portuguese
Limited
Timeline
Server Trainer
Chattahoochee Country Club
03.2024 - Current
Loader and Unloader
FedEx
04.2023 - 08.2024
Guest Service Representative
Walmart
10.2022 - 02.2024
Guest Service Representative
Target
10.2020 - 10.2022
Johnson High School