ALBERTA CUNNINGHAM
VIRGINIA BEACH,VA
Summary
Customer Service Professional experienced in overseeing front-end operations and managing cashiers and customer service desks while ensuring compliance with safety and operational standards. Improved customer satisfaction and retention by effectively handling escalated complaints and conducting staff training that enhanced team performance through continuous coaching and performance tracking. Contributed to operational efficiency through meticulous cash handling, register audits, and accurate financial record maintenance.
Overview
1
1
year of post-secondary education
24
24
years of professional experience
Work History
Frontend Team Lead
Walmart Supercenter
Virginia Beach, VA
07.2025 - 09.2026
- Provided technical leadership, mentorship and guidance to team members.
- Directed daily operations for a large team of cashiers, customer service desk associates, and self-checkout attendants.
- Supervises front-end operations, manages cashiers and customer service desks, coordinates staff breaks.
- Staff Development: Conducted daily team huddles, trained new hires, provided continuous coaching on scanning accuracy and service standards, and tracked performance metrics.
- Trained cashiers on register procedures, payment handling, and customer service standards.
- Resolved escalated customer complaints and ensured efficient checkout lanes while maintaining safety and compliance standards.
- Customer Resolution: Addressed and resolved complex or escalated customer service issues, returns, and complaints with speed and empathy.
- Monitored real-time customer traffic and register alerts via store mobile apps to optimize lane coverage and manage staff breaks.
- Audited cash handling processes to ensure accuracy and compliance with company policies., till counts, and register compliance for Walmart Supercenter.
- Directed opening and closing routines for front end operations.
- Communicated store policies to associates and supported team performance.
Frontend Manager
Trade Fair
Queens, NY
02.2022 - 05.2025
- Enter purchases into the register to calculate the total purchase price.
- Assisted customers by locating specific items to enhance their shopping experience. in locating specific items.
- Accepted cash, checks, or bank cards for payment; completes check and bankcard transactions according to established procedure.
- Calculated discounts and requested customer identification for certain discounts and receipts.
- Maintains sufficient amounts of change in the cash drawer.
- Provided training sessions for new cashiers to ensure they understood store procedures.
- Balances cash drawer and receipts; document discrepancies.
- Maintained organization of register area by cleaning and restocking supplies regularly.
- Assisted in maintaining store operations by filing, taking messages, cleaning, shelving, and organizing merchandise displays.
Customer Service Representative/ Cashier/ Office Clerk/ Front End Manager/ Book keeper
Fairway Market
Brooklyn, NY
06.2020 - 08.2020
- Enter purchases into the register to calculate total purchase price.
- Enter purchases into the register to calculate total purchase price.
- Counted cash in drawer accurately to ensure proper funds were available. gives change and issues receipt for funds received.
- Calculated discounts and referenced policies; requested customer identification for certain discounts and receipts.
- Balances cash drawer and receipts; document discrepancies.
- Provided training sessions for new cashiers on register operations and customer service.
- Assist customers in locating specific items.
- Supported store operations by performing tasks such as filing, taking messages, clean-up, shelf-stocking, and maintaining organized merchandise displays.
Telephone Representative
Kingtele Services
Brooklyn, NY
01.2006 - 06.2006
- Answered phones and addressed customer requests, ensuring timely support.
- Provide customers with product and service information.
- Transferred customer calls to appropriate staff members for efficient handling.
- Follow-up on customer inquiries not immediately resolved.
- Transfer customer calls to appropriate staff.
- Complete call logs and reports.
- Recognized and documented trends in customer calls, alerting the supervisor for potential improvements.
- Recommend process improvements.
- Assisted with various tasks to support team operations.
Customer Service Representative
Western Beef
Brooklyn, NY
06.2002 - 01.2006
- Attracted potential customers through effective responses to product and service inquiries and recommendations of additional offerings.
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Resolved customer product or service issues by clarifying complaints, identifying root causes, selecting optimal solutions, expediting corrections, and ensuring follow-up for complete resolution.
- Maintains financial accounts by processing customer adjustments.
- Prepared reports on product or service performance by gathering and analyzing customer feedback.
- Supported team goals by achieving related results.
Education
High School Diploma -
Brooklyn Comprehensive High School
Brooklyn, NY 09.2002 - 06.2003
Some College (No Degree) - Business Accountancy
ASA College
Brooklyn, NYSkills
- Checkout management
- Transaction oversight
- Cash handling
- Self checkout systems
- Retail operations
- Financial reporting
- Team leadership
- Team supervision
- Employee training
- Customer resolution
- Problem solving
- Conflict resolution
- Attention to detail
Timeline
Frontend Team Lead
Walmart Supercenter
07.2025 - 09.2026
Frontend Manager
Trade Fair
02.2022 - 05.2025
Customer Service Representative/ Cashier/ Office Clerk/ Front End Manager/ Book keeper
Fairway Market
06.2020 - 08.2020
Telephone Representative
Kingtele Services
01.2006 - 06.2006
High School Diploma -
Brooklyn Comprehensive High School
09.2002 - 06.2003
Customer Service Representative
Western Beef
06.2002 - 01.2006
Some College (No Degree) - Business Accountancy
ASA College