Kayla Cortez
Tulare,CA
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled head cashier specializing in sales, service, and 5 years of experience. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods, collecting payments, and resolving complaints.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Ross Stores
Tulare, California
10.2022 - Current
- Managed cash handling procedures to maintain financial accuracy and security.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Implemented best practices for maintaining a clean and organized checkout area.
- Collaborated with management on inventory control and loss prevention strategies.
Crew Member
Wendy's Restaurant
Tulare, California
07.2021 - 09.2022
- Restocked supplies as needed to support daily operations effectively.
- Prepared food items according to restaurant standards and recipes.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
Some College (No Degree) - Business and Hospitality
COS Community College
Visalia, CASkills
- Cash handling
- Inventory control
- Customer service
- Loss prevention
- Checkout management
- Team leadership
- Customer engagement
- Multitasking and organization
Certification
- drivers license
Accomplishments
- Awarded for raising the most money for our yearly donations.
- Community service scholarship recipient
- Honor roll student with a 4.2 GPA
- Cashier with the most constant high total checkout scores
Timeline
Cashier Team Lead
Ross Stores
10.2022 - Current
Crew Member
Wendy's Restaurant
07.2021 - 09.2022
Some College (No Degree) - Business and Hospitality
COS Community College
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