Brandi York
Little Elm,TX
Summary
I started as an overnight stalker and transferred to front and cashier. I took a position as an API for one year which sparked my interest in the total store operation then went to a AP team lead for about 10 months and was presented with the opportunity to join the new Celina store with the opportunity of helping open a store from day one, I took the opportunity to learn more about the setup of the Store. Also, the position was for Frontend and Teamlead, which I have enjoyed learning about the front and operations as well. I am looking to move up and grow in the company
Overview
3
3
years of professional experience
Work History
Frontend Team Lead
Walmart
Celina, Texas
03.2026 - Current
- Led front-end team in delivering exceptional customer service experience.
- Coordinated scheduling to ensure adequate coverage during peak hours.
- Implemented visual merchandising standards to enhance store presentation.
- Collaborated with management to streamline checkout processes and reduce wait times.
- Resolved customer complaints swiftly and professionally to maintain satisfaction.
- Monitored inventory levels at the front end and communicated needs effectively.
- Assisted in developing training materials for new team members on policies and procedures.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Asset Protection Team Leader
Walmart
Frisco, TX
05.2025 - 03.2026
- Monitored store security systems to prevent theft and ensure safety.
- Trained team members on loss prevention techniques and safety protocols.
- Supervising and coaching Asset Protection team members.
- Monitoring and preventing theft, fraud, and inventory loss.
- Conducting internal and external investigations.
- Reviewing surveillance footage and identifying suspicious activity.
- Partnering with store management and law enforcement when necessary.
- Training employees on safety, theft prevention, and asset protection procedures.
- Conducting audits, inventory reviews, and compliance checks
- Identifying operational risks and recommending loss-prevention improvements.
- Developed and implemented strategies to reduce shrinkage and protect assets.
- Collaborated with other departments in order to resolve any discrepancies or disputes over merchandise returns or exchanges.
- Maintaining a safe environment for employees and customers.
- Tracking shrink and developing strategies to reduce losses.
Asset Protection Investigator
Walmart
Frisco, TX
10.2023 - 05.2024
- Conducted surveillance to detect theft and fraud in retail environment.
- Collaborated with local law enforcement on ongoing investigations and incidents.
- Reviewed security footage to identify suspicious activities and behaviors.
Cashier
Walmart
Frisco, TX
08.2023 - 10.2023
- Operate cash registers and process cash, credit/debit, and other payments.
- Greet customers and provide friendly, efficient service.
- Scan merchandise and ensure prices and quantities are correct.
- Handle returns, exchanges, refunds, and coupons according to store policies.
- Balance the cash drawer and report discrepancies.
- Answer customer questions and resolve basic concerns.
- Bag merchandise and help customers with purchases.
- Keep the checkout area clean, organized, and well stocked.
- Assist with price checks and locating products.
- Follow company policies for cash handling, safety, and loss prevention.
- Help with stocking or other front-end tasks when needed.
Skills
- Customer service
- Team leadership
- Conflict resolution
- Communication skills
- Training and mentoring
- Cash handling
- Inventory management
- Loss prevention
- Surveillance analysis
- Safety compliance
- Problem solving
- Time management
- Staff management
- Delegation techniques
- Employee motivation
- Listening skills
- Communication skills
- Conflict management
- Problem-solving skills
- Employee motivation
Timeline
Frontend Team Lead
Walmart
03.2026 - Current
Asset Protection Team Leader
Walmart
05.2025 - 03.2026
Asset Protection Investigator
Walmart
10.2023 - 05.2024
Cashier
Walmart
08.2023 - 10.2023