ALBERTA SLOCUM

• Facilitated communication as the single point of contact for members navigating their healthcare journey.
• Help members understand benefits, find in-network providers, schedule appointments
• Own the member's concerns all the way through to resolution
• Consistently seek to build trusting relationships with members by understanding their needs and health aspirations
• Deliver a suite of services to members that support easy navigation of the healthcare system, from providing personalized next best action recommendations, to maintaining individual data accuracy and integrity
• Provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed customer satisfaction

• Resolved billing inquiries and disputes, ensuring customer satisfaction and prompt issue resolution.
• Processed payments efficiently, maintaining accuracy in customer accounts and records.
• Assisted customers with account management, providing guidance on billing options and services.
• Collaborated with cross-functional teams to streamline billing processes, enhancing operational efficiency.
• Educated customers on service features, leading to improved understanding and reduced support calls.

• Handled the processing and assignment of Psychological Evaluation Referrals from Franklin County Children Services.
• Scheduling appointments for and maintaining schedules of five staff psychologists
• Distribution of completed Psychological Evaluations to requesting Case Workers within Franklin County Children Services
• Responsible for quarterly reporting to OhioMHAS

Office Coordinator

• Point of contact for Common Pleas, Municipal and Juvenile courts for 12 counties in Ohio as well as the Ohio Supreme Court and Franklin County Children Services (including, but not limited to Judges, Defense Counsel, Prosecuting Attorneys and Case Workers)
• Responsible for the processing and assignment of court entries ordering Forensic Psychological Evaluations as well as Psychological Evaluation Referrals from Franklin County Children Services within 24-48 hours of their receipt
• Creating and distributing various correspondence to the court on behalf of staff doctors (including closure letters and extension requests, etc.).
• Request and distribute Prosecutor's discovery file to assign case doctors
• Responsible for requesting, tracking and distribution of defendant's collateral records
• Distribution of completed Forensic Psychological Evaluations to specific points of contact within each counties court
• Scheduling evaluation appointments for those clients referred through Franklin County Children Services
• Entering defendant demographics, case information and billing into the Forensic Database/OhioMHAS System

• Assisted CEO in daily activities including but not limited to professional writing, scheduling and answering/returning phone calls
• Created monthly expense reports
• Planned and coordinated multi-county, three-day Domesticc Violence training, annual employee appreciation events as well as multiple fundraising events
• Acted in the capacity of Assistant Client's Rights Officer by investigating and resolving client complaints/issues following OHMHAS strict guidlines
• Safeguarded confidential information and recordmanagement, ensuring HIPPA compliance
• Compiled program client data and prepard\ed quarterly performance outcome reports
• Assistend in conducting annual external audits on all programming
• Entered and processed billing through MACSIS/MITS claims systems
• Responsible for entering all new client ASI information into the ADAMH survery database as well as their BH information into the OhioMHAS database

• Created and distributed documents for Executive Director as well as directors of five additional programs
• Completed all admission functions from pre-clearance to pre-admission
• Collected and entered concise, thorough and accurated client intake information into the appropriate software system
• Assisted in the planning and implementation on the annual fundraising event
• Managed Annual Giving Campaign database and associated activities