Alberth Fernando Blanco Albornoz

Tampa

Summary

Dynamic Learning Ambassador at Amazon, adept at training over 80 associates and enhancing operational efficiency. Proven problem solver with effective communication skills. Excel excel under pressure and foster teamwork. My commitment to employee development and process optimization has significantly improved training outcomes and workflow accuracy.

Overview

years of professional experience

Work History

Amazon — Associate / Learning Ambassador

Amazon

Temple Terrace

11.2023 - Current

Trained and mentored more than 80 associates as a Learning Ambassador within the Problem Solve department.
Supported workflow accuracy and operational efficiency while performing advanced troubleshooting functions.
Assisted leadership teams with labor allocation and workforce planning.
Guided process as a Process Guide (PG) to support shift operations and employee coordination.
Participated in training sessions related to eLearning tools and techniques.
Conducted feedback sessions to assess the effectiveness of training workshops.
Clarified training objectives and performance expectations for trainees during workshops.
Facilitated training sessions for new employees on company policies and procedures.

Education

Bachelor of Science - Bachelor of Administration Major in Management

Universidad Alonso De Ojeda

Venezuela

01-2018

Associate of Science - Cybersecurity Operations AS

Hillsborough Community College

Tampa, FL

07-2026

Skills

Process improvement
Employee training
Effective communication
Work under pressure
Teamwork

Quick learner
Orderly
Problem solving
Responsible

Languages

Spanish, High, High, High
English, Medium, Medium, Medium

Personal Information

Age: 31
Date of Birth: 05/09/90
Gender: Masculino
Nationality: venezolana

Timeline