Albert Nguyen
Santa Clara,CA
Summary
Computer Science graduate with hands-on experience configuring and testing AI-powered security hardware. Demonstrated ability to troubleshoot complex hardware and software issues, support engineers in debugging, and maintain documentation in regulated environments. Aiming to leverage problem-solving and user support skills as an IT Services Technician.
Overview
5
5
years of professional experience
Work History
Operations Technician
Alcatraz AI
Cupertino, USA
08.2025 - Current
- Configure and test AI-powered security hardware systems prior to deployment.
- Troubleshoot hardware and software issues using systematic diagnostic methods.
- Supported internal teams in validating system functionality and reliability to ensure smooth operations.
- Maintained detailed documentation of technical issues and system performance to facilitate troubleshooting and improve future deployments.
- Assisted engineers in identifying bugs and documenting technical issues during testing to enhance product quality.
Assembly Technician
Intuitive Surgical
Sunnyvale, USA
05.2024 - Current
- Troubleshot hardware and software issues during assembly and testing of robotic surgical equipment, ensuring functionality and compliance with specifications.
- Diagnose system malfunctions and collaborate with engineers to resolve technical issues efficiently.
- Documented system problems and testing results to facilitate debugging and enhance process improvement initiatives.
- Follow strict quality and compliance procedures in a regulated technical environment.
- Communicated technical issues with cross-functional teams, promoting timely resolution and collaboration on solutions.
Volunteer
Ultra Clean Technologies
Hayward, USA
11.2023 - 05.2024
- Shadowed technicians to gain insights into semiconductor manufacturing processes.
- Assisted technicians with tasks and observed hardware troubleshooting to learn effective problem-solving techniques.
- Assisted in organizing community outreach events and educational workshops.
- Coordinated volunteer schedules and managed participant communications effectively.
- Supported operations by maintaining cleanliness and organization of workspaces.
Volunteer
XP Power
Sunnyvale, USA
04.2022 - 06.2022
- Monitored engineers during failure analysis and hardware testing procedures to ensure compliance with protocols.
- Supported technicians in preparing equipment for system testing, contributing to streamlined operational readiness.
- Assisted in maintaining clean and organized workspaces for team efficiency.
- Supported equipment maintenance and troubleshooting for operational readiness.
- Collaborated with team members to ensure compliance with safety protocols.
Warehouse Associate
Amazon Fulfillment Center
Newark, USA
01.2021 - 03.2021
- Processed customer orders accurately and ensured on-time delivery, supporting customer satisfaction.
- Ensured accuracy and efficiency in high-volume operational environment, contributing to timely order fulfillment.
- Collaborated with team members to swiftly resolve workflow issues, enhancing overall team productivity.
Education
Bachelor of Science - Computer Science
California State University, East Bay
Hayward, CA01-2023
Skills
- Windows
- Linux
- MacOS
- Desktop troubleshooting
- Laptop troubleshooting
- Hardware diagnostics
- Software installation
- Software configuration
- User account setup
- System testing
- System validation
- TCP/IP
- DNS
- DHCP
- Microsoft Office Suite
- Visual Studio
- Eclipse
- Python
- Java
- C
- HTML
- CSS
- Technical support
- Issue documentation
- Collaborative problem resolution
Volunteer Experience
- Mountain View Art & Wine Festival, Volunteer (POS operation and customer service support)
- Ulistac Natural Area, Volunteer (environmental restoration and landscaping projects)
- Mayfair Community Center, Volunteer (community events and logistics support)
Languages
- Vietnamese
- English
- Vietnamese
Additional Technical Experience
- Volunteer, Ultra Clean Technologies, Hayward, CA, 11/01/23, 05/01/24, Shadowed technicians in semiconductor manufacturing environments., Assisted with technical tasks and observed hardware troubleshooting processes.
- Volunteer, XP Power, Sunnyvale, CA, 04/01/22, 06/01/22, Observed engineers performing failure analysis and hardware testing procedures., Assisted technicians with preparing equipment for system testing.
Timeline
Operations Technician
Alcatraz AI
08.2025 - Current
Assembly Technician
Intuitive Surgical
05.2024 - Current
Volunteer
Ultra Clean Technologies
11.2023 - 05.2024
Volunteer
XP Power
04.2022 - 06.2022
Warehouse Associate
Amazon Fulfillment Center
01.2021 - 03.2021
Bachelor of Science - Computer Science
California State University, East Bay