Alberto Adrian
West New York,NJ
Summary
Dynamic Fulfillment Support Services Coordinator at Yoox Net-a-porter Group, adept at enhancing service efficiency through strategic process improvements and effective workload balancing. Proven ability to manage multiple projects while fostering team collaboration and training. Skilled in Microsoft Office and crisis management, consistently delivering high-quality results under pressure.
Overview
28
28
years of professional experience
Work History
Fulfillment Support Services Coordinator
Yoox Net-a-porter Group
Mahwah, NJ
11.2007 - 09.2025
- Coordinated cross-functional communication to enhance support service efficiency and responsiveness.
- Implemented process improvements to streamline support workflows and reduce resolution times.
- Developed training materials for new staff, fostering knowledge sharing and consistency in service delivery.
- Coordinated resources effectively, optimizing staff utilization and reducing operational costs.
- Collaborated with cross-functional teams to develop strategies for improving support services.
- Prioritized workload effectively to manage competing deadlines while maintaining a high level of responsiveness to incoming requests.
- Managed multiple projects concurrently, ensuring timely completion and high-quality deliverables.
- Assisted in the development of departmental goals, aligning individual tasks to overarching objectives for increased effectiveness in achieving targets.
Office Manager
Zona Franca Industrial De Las Americas
Santo Domingo, Dominican Republic
02.2000 - 05.2006
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated schedules and meetings, optimizing time management for executive team.
- Implemented administrative procedures, enhancing overall office efficiency and organization.
- Oversaw supply chain logistics, maintaining inventory accuracy and vendor relationships.
- Trained new staff on office protocols, fostering a collaborative work environment.
- Developed strategies for cost reduction in office supplies and services utilized.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Supervisor
Tavares Industrial
Santo Domingo, Dominican Republic
08.1997 - 01.2000
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members in efficient work practices and skill development.
- Implemented process improvements, enhancing workflow efficiency and reducing downtime.
- Coordinated scheduling and resource allocation to optimize production capacity.
Education
Associate of Science - Computer Programming
Instituto Cultural Dominico Americano
Santo Domingo, Republica Dominicana05-1986
High School Diploma -
Colegio Ntra Sra De La Paz
Santo Domingo, Dominican Republic09-1983
Skills
- Strong organization
- Workload balancing
- Incident management
- Crisis management
- Microsoft office
- Adaptability
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Fulfillment Support Services Coordinator
Yoox Net-a-porter Group
11.2007 - 09.2025
Office Manager
Zona Franca Industrial De Las Americas
02.2000 - 05.2006
Supervisor
Tavares Industrial
08.1997 - 01.2000
Associate of Science - Computer Programming
Instituto Cultural Dominico Americano
High School Diploma -
Colegio Ntra Sra De La Paz