Alberto Flores
Washington,DC
Overview
7
7
years of professional experience
Work History
Retail Store Manager
NEUHAUS CHOCOLATES
Bethesda, MD
10.2022 - 03.2024
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained and coached staff on upselling, customer engagement, and product knowledge, increasing average transaction value by 20%.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Associate Banker
Wells Fargo Bank, N.A
WASHINGTON DC
12.2021 - 08.2022
- Assisted clients in selecting tailored financial products, including savings accounts, credit lines, loans and provided financial planning options
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business
- Fostered strong client relationships through conducting comprehensive client needs assessments, regular follow-ups therefore improving customer satisfaction and repeat business.
Food Server and Cashier
LEDO'S PIZZA
Washington, D.C.
06.2017 - 12.2021
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Assisted in training new servers and cashiers, sharing and implementing best practices for enhanced customer satisfaction
Education
Bachelor of Arts - Media Production
TEMPLE UNIVERSITY, Lew Klein College of Media And Communication
Philadelphia, PASkills
- Microsoft Office
- Promoting Products
- Customer Assistance
- Cash Management
- Financial Process Understanding
- Fluent in Spanish
- Sales Analysis
- Hiring and Training
Timeline
Retail Store Manager
NEUHAUS CHOCOLATES
10.2022 - 03.2024
Associate Banker
Wells Fargo Bank, N.A
12.2021 - 08.2022
Food Server and Cashier
LEDO'S PIZZA
06.2017 - 12.2021
Bachelor of Arts - Media Production
TEMPLE UNIVERSITY, Lew Klein College of Media And Communication