ALBERTO ARNALDO
National City,USA
Summary
Dynamic Scheduler with a strong work ethic and exceptional organizational skills, adept at navigating compliance and documentation requirements. Committed to providing outstanding support to team members and clients, ensuring seamless operations through effective appointment coordination, mail organization, and message management. Recognized for a positive demeanor and the ability to foster strong relationships, enhancing overall office communication and collaboration. Passionate about creating an efficient work environment that drives team success and client satisfaction.
Overview
29
29
years of professional experience
Work History
Acutes Inpatient Scheduler
Fresenius Medical Care
12.2015 - 04.2025
- Schedules and triage patients for Dialysis as they are called required by the Nephrologists.
- Managed data and correspondence to secure information across complex landscapes of organizational departments with the use of company software(ACES and EPIC).
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Received, recorded, and responded to incoming and outgoing telephone, video calls, email communication and Perfect Serve.
- Maintains patient records for Dialysis Patient schedules.
- Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
- Increased customer service success rates by quickly resolving issues.
Immigration Paralegal
Law Offices of Luisito Lopez, Immigration and Tax
12.2010 - 11.2015
- Communicated with current and prospective Immigration clients in order to gather information and develop effective cases.
- Compiled Immigration client application packets and included relevant documentation to present the strongest case for a successful outcome.
- Conducted client intake interviews to determine the need for and eligibility for services.
- Kept track of immigration attorneys' schedules to ensure prompt client service and increase the firm's revenue.
- Researched law literature, databases, and public information to investigate case issues.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
- Built effective relationships with business partners to facilitate immigration program activities.
- Assisted Attorneys in preparing Notice of Appearances, Court motions, continuances, telephonic appearances, applications for relief and support authorities.
Local Legislative Staff II
Bacolod City Government Center
08.2010 - 11.2010
- Crafted local Legislative laws for the City under the direction of the City Councilor.
- Collaborated closely with the City attorneys to conduct research, complete trial preparations, and draft court documents.
- Looked into the facts and law of cases, using relevant sources.
- Aided the Local Government by ensuring and expanding the local Governments presence in the community.
Manager
Colormagic Kodak Express
08.1996 - 06.2010
- Was in charge of supervising and running the daily operations.
- Created, implemented, and tracked marketing and promotional strategies to help businesses achieve long-term success and meet challenging goals while staying within budgetary constraints.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
J.D. - Law
University of Saint La Salle
Philippines01.2004
Bachelor of Science - Agricultural Business
Silliman University
Philippines01.1994
Skills
- Problem resolution
- Project organization
- Client communication
- Customer service
- Office management
- Deadline management
- Client-specific scheduling
- Schedule verification
- Bottleneck elimination
- Staff coordination
Timeline
Acutes Inpatient Scheduler
Fresenius Medical Care
12.2015 - 04.2025
Immigration Paralegal
Law Offices of Luisito Lopez, Immigration and Tax
12.2010 - 11.2015
Local Legislative Staff II
Bacolod City Government Center
08.2010 - 11.2010
Manager
Colormagic Kodak Express
08.1996 - 06.2010
Bachelor of Science - Agricultural Business
Silliman University
J.D. - Law
University of Saint La Salle