Alberto Cervantes Jr
Denver,CO
Summary
Accomplished Lead Loan Processor with a proven track record at Wells Fargo Bank, showcasing expertise in commercial loans and documentation review. Bilingual and renowned for exceptional customer service, I consistently achieved over 99% accuracy in loan processing. My leadership and effective communication skills have driven success in complex financial environments.
Overview
21
21
years of professional experience
Work History
Lead Loan Processor
Wells Fargo Bank
Denver, CO
10.2017 - 12.2024
- Performed commercial loan documentation duties on most complex loan packages to ensure compliance with policies and goverment regulations
- Performed loan packages reviews for the following lines of business., Middle Market Banking, Government and Institutional Banking, Corporate Banking, Structured Trade Finance and Restaurant Finance
- Collaborate with customers, peers, Managers and relationship teams to resolve issues and achive goals
- Communicated with relationship managers daily, provided friendly and courteous service, and answered questions
- Work on special projects for leadership including working on policies and procedures rewrites for the Document review team
- accomplished above 99% Service Level Agreement (SLA) with all signed packages
Loan Doc Specialist 3 / Customer Service Rep.
Flatiron Capital (a Division of Wells Fargo & Co)
Denver, CO
07.2008 - 07.2017
- Processed commercial lending loans (150-250 contracts per month)
- Verified premiums and accuracy of all documents & insurance binders
- Research documentation for loans with complex problems to resolve issues
- Work and build relationships with retail agents and brokers
- Review work and provide guidance to the team daily
- Responsible for posting customer payments in electronic and physical forms with collaboration of lockbox, ad balancing all payments forms daily
- Work closely with management to create and provide a daily report for monthly operating performance.
- accomplished above 99% Service Level Agreement (SLA) with all signed packages
Personal Banker
Wells Fargo Bank
Denver, CO
02.2004 - 07.2008
- Review loan documentation to ensure proper funding for Home equity loan, lines of credit and personal credit management
- Maintain high levels of communication with business partners to maximize cross-selling and productivity
- Service existing and new customers while maintaining high confidentiality
Education
administration - business administration
University of Chihuahua
juarez, Mexico06.2001
Skills
- Bilingual proficiency
- Effective communication
- Customer service
- Proficient in Microsoft Word
- Documentation tools
- Excellent verbal communication
- Excellent written communication
- Critical thinking
- Decision-making
- Leadership skills
- Commercial loans
- Documentation review
- Achieved over 99% accuracy score with all assigned loan packages
Timeline
Lead Loan Processor
Wells Fargo Bank
10.2017 - 12.2024
Loan Doc Specialist 3 / Customer Service Rep.
Flatiron Capital (a Division of Wells Fargo & Co)
07.2008 - 07.2017
Personal Banker
Wells Fargo Bank
02.2004 - 07.2008
administration - business administration
University of Chihuahua