Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alberto Figueroa Flores

Clackamas,OR

Summary

Dynamic and results-oriented professional with extensive experience in warehouse operations and customer service, notably at IMSS Hospital. Excelled in inventory control, forklift operation, and fostering client relationships, significantly enhancing operational efficiency and team leadership. Proven track record in improving performance and safety compliance, demonstrating exceptional problem-solving abilities and commitment to quality assurance.

Overview

13
13
years of professional experience

Work History

Carpet Technician

Heavens Best Carpet Cleaning
Oregon City, Oregon
11.2024 - Current
  • Took care to protect furniture and surfaces from dust and debris with clothes and tape.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Followed company uniform, performance and security policies with every job.
  • Cleaned upholstery using chemicals and steam vacuum to remove dirt and stains.
  • Measured rooms for accurate estimates when quoting prices for services.
  • Performed residential, commercial and institutional jobs with accuracy, safety and speed.
  • Fastened metal treads across door openings to prevent tripping hazards and secured seams.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Determined chemical solution mixtures to remove stubborn dirt and stains from carpets.
  • Maintained records of customer service requests and completed jobs.
  • Discussed cleaning solutions and estimated drying times to educate customers for aftercare.
  • Provided customers with information about the best methods of caring for their carpets in order to extend the life of the product.

Assistant General Manager

Five Guys Burger And Fries
Portland, Oregon
02.2022 - 10.2024
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Ensured compliance with all applicable laws and regulations related to employment practices.
  • Participated in recruitment, interviewing, and hiring processes to build a strong team.
  • Ensured compliance with health and safety regulations to maintain a safe working environment.

Kitchen Staff Member

Chipotle Grill
Happy Valley, Oregon
01.2021 - 02.2022
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cleaned and sanitized frequently to maintain health code standards.
  • Supported inventory management by monitoring stock levels and reporting low supplies to the head chef.
  • Participated in receiving deliveries and organizing supplies in storage areas.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Monitored inventory of supplies and communicated needs to supervisor.
  • Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
  • Checked stock regularly and discarded unsafe food to protect customers.
  • Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
  • Operated industrial mixers and other food processing machinery to support kitchen operations.
  • Assisted with special event catering and preparation, including setup and food service.
  • Ensured proper storage of food supplies to minimize waste and maintain freshness.

Crew Member

Five Guys Burgers
Portland, Oregon
03.2020 - 12.2021
  • Interacted pleasantly with guests to deliver quality customer service.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained safe food handling practices to prevent germ spread.

Warehouse Assistant

IMSS Hospital
Mexico, MEX
03.2014 - 12.2017
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Compared shipping routes or methods to determine least environmental impact.
  • Operated forklift to move materials around the warehouse safely.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Used hand pallet truck to transport heavy material within the facility.
  • Packed goods for shipment, including labeling boxes and preparing shipping documents.
  • Verified stock inventory levels and maintained records of items shipped and received.
  • Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
  • Inspected and moved products to designated areas in warehouse.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Followed safety guidelines while operating machinery in the facility.
  • Operated forklift and other equipment to move pallets around between warehouse locations and transport trucks.
  • Assisted with unloading trucks using appropriate equipment as needed.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Used pallet jacks to move items to and from warehouse locations.
  • Reported any damaged items or discrepancies in shipments to supervisor immediately.
  • Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
  • Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
  • Trained new employees regarding warehouse procedures and standards.
  • Performed daily cycle counts to ensure accuracy of inventory records.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.

Warehouse Worker

IMSS Hospital
Mexico, MEX
04.2012 - 08.2014
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Maintained stock levels in accordance with company policies.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Performed cycle counts to maintain accurate inventory records.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Identified discrepancies between physical count and computer data.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Assisted in packaging and labeling of products for shipment.
  • Collaborated closely with other departments on special projects as needed.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Used pallet jacks to move items to and from warehouse locations.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Conamat
México
01-2012

Certification - Text Processing And Computing

SEP
Mexico
01-2012

Skills

  • Carpet cleaning
  • Upholstery cleaning
  • Chemical handling
  • Surface protection
  • Inventory management
  • Safety compliance
  • Client relationship
  • Problem solving
  • Performance improvement
  • Team leadership
  • Quality assurance
  • Operational efficiency
  • Time management
  • Odor control methods
  • Flooring materials
  • Loading and unloading
  • Production deadline management
  • General laborer
  • Shipping and receiving
  • Inventory counts
  • Warehouse operations
  • Lift equipment operation
  • Inventory control
  • Incident reporting
  • Stock allocation
  • Pallet construction
  • Training new employees
  • Warehouse organization
  • Forklift operation

Timeline

Carpet Technician

Heavens Best Carpet Cleaning
11.2024 - Current

Assistant General Manager

Five Guys Burger And Fries
02.2022 - 10.2024

Kitchen Staff Member

Chipotle Grill
01.2021 - 02.2022

Crew Member

Five Guys Burgers
03.2020 - 12.2021

Warehouse Assistant

IMSS Hospital
03.2014 - 12.2017

Warehouse Worker

IMSS Hospital
04.2012 - 08.2014

High School Diploma -

Conamat

Certification - Text Processing And Computing

SEP

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Alberto Figueroa Flores