Alberto Gomez
Anna,TX
Summary
Accomplished Claims Adjuster with a proven track record at Foresight Services Group, adept in negotiation strategies and policy investigations. Excelled in customer service and claims management, significantly enhancing account retention. Skilled in data analysis and problem-solving, ensuring efficient dispute resolution and client satisfaction.
Overview
20
20
years of professional experience
Work History
Claims Adjuster/Customer Success Expert
Foresight Services Group
McKinney, TX
08.2012 - 11.2023
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Communicated with personnel and legal counsel on claims involving litigation.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Prepared summaries of damage, payments, and policy coverage
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Documented all investigation activity and presented reports to management.
- Examined claims forms and other records to determine insurance coverage.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
Commercial Sales Manager
AutoZone
Plano, TX
01.2005 - 07.2012
- Set up new customer accounts and update existing profiles with the latest information.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Adhered to standards of quality and service, as well as all compliance requirements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Liaised with sales, marketing, and customer service teams to support smooth account management operations.
Tire Technician
Sam's Club
Plano, TX
01.2004 - 01.2005
- Inflate tires to the prescribed PSI per load requirements to optimize tire safety.
- Managed safe vehicle raising and lowering using hydraulic jacks.
- Delivered customer service by answering questions and explaining tire installation process.
Education
High School Diploma -
Farragut Career Academy
Chicago, IL06-1992
Skills
- Microsoft Office
- Microsoft Teams
- Policy investigations
- Valuation knowledge
- Underwriting knowledge
- Property loss
- Complaint resolution
- Account management
- Claims management
- Negotiation strategies
- Financial analysis
- Customer service
- Data analysis
- Problem solving
- Attention to detail
- Automobile claims specialist
- Active listening
- Verbal and written communication
Timeline
Claims Adjuster/Customer Success Expert
Foresight Services Group
08.2012 - 11.2023
Commercial Sales Manager
AutoZone
01.2005 - 07.2012
Tire Technician
Sam's Club
01.2004 - 01.2005
High School Diploma -
Farragut Career Academy
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