Alberto Gonzalez
Keyes,CA
Summary
Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Account Manager
Reyes Coca Cola Bottling
Modesto, California
07.2023 - Current
- Developed pricing models for various products and services based on market conditions.
- Renewed existing accounts (programs) by building relationships with clients.
- Greeted and assisted customers to foster positive experiences.
- Maintain appropriate inventory levels, and point of sale to determine product needs
- Executes and close all sales calls for route by maintaining and selling incremental displays
- Rotate product on displays and pull out any out of code
- Relate any buy in dates for specific accounts
- Make sure they are running promos agreed on for discounts
- Draw up resets for accounts that are out of compliance
- Analyzed client data and identified opportunities for growth.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Developed strategies to increase revenue from existing accounts.
- Negotiated contracts with clients to maximize profitability.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Managed multiple accounts simultaneously while meeting deadlines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Route Sales Representative
Rolling Frito-Lay
Manteca, CA
07.2019 - 07.2023
- Resolved any customer complaints promptly and professionally.
- Informed regular customers of new products or services and price changes.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Responded quickly to customer inquiries regarding products or services.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Organized merchandise and sales promotion displays to attract customers.
- Delivered product to customers in a safe and courteous manner.
- Conducted daily pre-trip inspections of delivery vehicles.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Maintained an organized work space at all times.
- Loaded, unloaded, and delivered product in a timely manner.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Recorded deliveries and daily sales transactions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Facility Manager
Black Tie Transportation Service
Pleasanton, California
05.2011 - 07.2019
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Established department goals and deadlines.
- Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
- Conducted regular safety inspections to ensure compliance with regulations.
- Planned, administered and controlled budgets for equipment and supplies.
- Maintained records relating to all aspects of facilities management including financial data.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Enforced compliance with OSHA regulations and company policies.
- Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
- Supervised personnel responsible for maintaining groundskeeping activities at the facility.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Surveyed facility to maximize safety and security.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Orestimba High School
Newman, CA05-2005
Skills
- Account development
- Market forecasting
- Preparing contracts
- Internal auditing
- Customer relationships
- Overcoming objections
- Sales solutions
- Researched sales leads
- Revenue growth
- Client development
- Sales
- Strategic planning
- Sales meetings and orientations
- Customer satisfaction
Timeline
Account Manager
Reyes Coca Cola Bottling
07.2023 - Current
Route Sales Representative
Rolling Frito-Lay
07.2019 - 07.2023
Facility Manager
Black Tie Transportation Service
05.2011 - 07.2019
High School Diploma -
Orestimba High School