Alberto Perez
Murrieta,CA
Summary
To obtain a Service Advisor position with a quality organization where I can apply my industry experience and knowledge and grow with the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor/Estimator
Caliber Collision Centers
Escondido European, San Marcos, Carlsbad, vista
07.2014 - 04.2026
- Pre teardown damage analysis and vehicle mapping.
- Post teardown technician review and estimate completion following client guidelines.
- Estimate review and repair negotiations with Insurance adjusters.
- Review and provide a complete and accurate written estimate to each customer.
- Obtain repair authorization and set accurate promise date per company guidelines (under promise and over deliver).
- Contact customer regarding any changes in the estimate, obtain authorizations per Bureau of Automotive Repair (B.A.R) guidelines and establish new promise dates if required.
- Delegating tasks to our technicians.
- Preparing a weekly production list for sales.
- Specializing in European vehicles such as Mercedes, BMW, Audi, Land Rover, Maserati, and Jaguar.
- Managing the production process for vehicles through various phases.
- Direct repair clients – AAA, Wawanesa, State Farm, Travelers, USAA, Progressive, Farmers, Allstate, Geico, Safeco and others.
- Engaging with customers daily to keep them informed about their vehicles.
- Ensuring that our quality inspections meet the highest standards.
Customer Service Consultant
Caliber Collision Center
San Marcos Non-Drive
- First point of contact for all DRP clients – Obtain assignment, review facts of loss and assignment notes, contact customer and arrange vehicle tow if required.
- Properly greet customers in person or by phone, determine their needs and immediately respond by providing guidance and assistance.
- Obtain and process authorizations to transfer vehicles between facilities.
- Conduct vehicle check-in and prior damage review.
- Assist service Advisors by mapping vehicle, taking photos per DRP guidelines and obtaining customer authorization per B.A.R guidelines.
- Prepare Preliminary Estimates.
Parts Manager
Caliber Collision Center
San Marcos
- Place purchase orders with vendors throughout the U.S.
- Process Vendor returns and ensure credit is issued.
- Consistently maintained zero-dollar end of the month credit balance.
- Perform system transactions in the CCC1 ERP system.
- Managed shop supplies Inventory.
Paint Department
Caliber Collision Centers
Carlsbad and San Marcos
- Conduct repair quality control review prior to accepting vehicle for paint.
- Prep vehicles for paint (priming, sanding, masking and Jambing).
- Painting.
Detail Department
Caliber Collision Center
Carlsbad
- Vehicle quality control inspection after paint work completed.
- Wet sanding/Buffing.
- Confirm vehicle is clean and ready for reassembly.
Education
I – CAR Certified -
Mitchell International
San DiegoCertificate of Achievement -
CSC Training Program
Killeen, TexasSkills
- Reliable organized Service Advisor
- Bilingual Spanish/English
- Experienced in multiple DRP programs
- Self – Motivated
- Excellent customer service skills
- I-Car Certified
- BAR Compliance trained
- Proficient in Microsoft office, Excel, CCC1, Mitchell Connect, Ultra mate, Outlook and Opstrax
- Multitasking and organization
Certification
- Certified Service Advisor holding a valid certificate.
Certified to service Mercedes vehicles with official Mercedes certifications.
References
- Delbert Jim Lee, Manheim Auto Auction, (760) 994-9235
- Raymond Felix, AAA Claims ReinSpector, (760) 803-7773
Salary Requirements
Requesting full-time schedule and salary comparable to current standard for position.
Timeline
Service Advisor/Estimator
Caliber Collision Centers
07.2014 - 04.2026
Customer Service Consultant
Caliber Collision Center
Parts Manager
Caliber Collision Center
Paint Department
Caliber Collision Centers
Detail Department
Caliber Collision Center
I – CAR Certified -
Mitchell International
Certificate of Achievement -
CSC Training Program