Brianna Galloway
Monticello
Summary
Goal-oriented Service Advisor with a proven track record in customer service and vehicle repair coordination. Adept at managing inquiries and enhancing workflow efficiency.
Overview
13
13
years of professional experience
Work History
Service Advisor/Estimator
Caliber Collision
08.2017 - Current
- Delivered exceptional customer service by addressing inquiries and resolving concerns effectively.
- Managed over 285,000 in sales every month
- Coordinated vehicle repairs with technicians to ensure timely project completion and customer satisfaction.
- Managed appointment scheduling, optimizing workflow and enhancing service efficiency.
- Educated customers on repair processes and insurance claims, improving understanding and trust in services provided.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Accounts Receivable Clerk
Waste USA
03.2013 - 08.2017
- Processed and reconciled customer payments to ensure accurate accounts receivable records.
- Managed collections of overdue accounts, improving cash flow and reducing outstanding balances.
- Generated and distributed monthly statements to clients, enhancing communication regarding account status.
- Collaborated with cross-functional teams to resolve billing discrepancies effectively and efficiently.
Education
High School Diploma -
Newton High School
Covington05-2012
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Service estimates
- Handling customer complaints
- Goal-oriented mindset
- Repairs scheduling
Timeline
Service Advisor/Estimator
Caliber Collision
08.2017 - Current
Accounts Receivable Clerk
Waste USA
03.2013 - 08.2017
High School Diploma -
Newton High School