LUIS RONDON
Smyrna,TN
Summary
Empathetic professional in customer service, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
13
13
years of professional experience
Work History
Service Advisor/Estimator
Crash Champions
Antioch, TN
02.2024 - 02.2025
- Inspect and assess vehicles for both visible and hidden damage
- Calculate the total cost of necessary repairs, including parts and labor
- Prepare detailed work orders outlining the required repairs and associated costs
- Effectively communicate repair costs and build positive relationships with customers
- Negotiate repair costs with insurance adjusters and determine policy coverage amounts
Tech Support Specialist
Franke Coffee Systems
Smyrna, TN
12.2017 - 02.2024
- Deliver customer service to both service providers and customers
- Offer technical support to service provider technicians for all Franke professional coffee machine equipment
- Create quotes, place orders in PBS, and document customer information
- Conduct training sessions for field technicians on machine repair
Tech Support Specialist
Franke Coffee Systems
Smyrna, TN
04.2015 - 12.2017
- Troubleshoot plumbing and hardware issues by providing technical support to both plumbers and consumers
- Educate staff on the technical specifications of Franke products
- Process and manage orders for customers and consumers through the PBS system
Customer Service Agent
Franke Coffee Systems
Smyrna, TN
10.2011 - 04.2015
- Provide customers with customer service and technical support
- Set up technical service call appointments between customers and service providers
- Document all customer information in FCG PBS
- Reply to internal and external customer inquiries
Education
AA Degree - Liberal Arts and Science-Humanities
Westchester Community College
Valhalla, NYUltrasound Technician Degree -
Sanford Brown Institute
Elmsford, NYSkills
- Bilingual
- Microsoft Office
- CCC One
- ADP
- Repair estimation
- Vehicle inspection
- Customer communication
- Customer relationship management
- Customer service
- Technical troubleshooting
- Product knowledge
- Time management
- Documentation and reporting
- Service estimates
- Staff education and training
- Salesforce
- Slack
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service Advisor/Estimator
Crash Champions
02.2024 - 02.2025
Tech Support Specialist
Franke Coffee Systems
12.2017 - 02.2024
Tech Support Specialist
Franke Coffee Systems
04.2015 - 12.2017
Customer Service Agent
Franke Coffee Systems
10.2011 - 04.2015
AA Degree - Liberal Arts and Science-Humanities
Westchester Community College
Ultrasound Technician Degree -
Sanford Brown Institute
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