Alberto Polanco
Davenport
Summary
Dependable Pharmacy Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Experienced with maintaining comprehensive records systems and ensuring data accuracy. Utilizes organizational skills to streamline document management processes. Knowledge of regulatory compliance and best practices in records retention and disposal.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart Specialties
09.2020 - Current
- Managed records retention schedules in accordance with state and federal guidelines, ensuring timely destruction or archiving of files as necessary.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Created proficiency endorsement record, competency, and workflow documents for records retention.
- Trained and mentored new pharmacy technicians on operational procedures and best practices.
Front Desk Receptionist Volunteer
The Center Kissimmee
01.2019 - 08.2020
- Managed front desk operations, ensuring a welcoming environment for visitors and clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Representative
Lowes Home Improvment
02.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
BBA - Business Administration
Purdue Global
05-2026
Associate in Arts -
Valencia College
Kissimmee10.2024
Skills
- Detail-oriented
- Active listening
- Dependable
- Adaptable
- Problem-solving skills
- Data entry
- Medication dispensing
- Team collaboration
Certification
- CPhT - Certified Pharmacy Technician
- Registered Florida Pharmacy Technician (RPT)
- American Red Cross CPR License
- Suicide Prevention and De-escalation training
Languages
Spanish
Native or Bilingual
Interests
- Traveling to different countries to experience new cultures
- High-Intensity Interval Training
- Playing soccer as a strategic captain
- Reading
Timeline
Certified Pharmacy Technician
Walmart Specialties
09.2020 - Current
Customer Service Representative
Lowes Home Improvment
02.2019 - 02.2020
Front Desk Receptionist Volunteer
The Center Kissimmee
01.2019 - 08.2020
Associate in Arts -
Valencia College
BBA - Business Administration
Purdue Global