Alberto Reyna
Pharr
Summary
Dynamic Sales Manager with a proven track record at Crv Construction, excelling in relationship building and strategic planning. Expert in sales forecasting and client management, driving customer satisfaction and retention. Adept at training teams and enhancing sales processes, consistently achieving goals through persuasive negotiations and effective communication.
Overview
22
22
years of professional experience
Work History
Sales Manager
Crv Construction
03.2011 - 06.2025
- Developed and maintained client relationships to boost customer satisfaction and retention.
- Coordinated sales presentations, ensuring alignment with client needs and company offerings.
- Analyzed market trends to identify opportunities for product expansion and competitive positioning.
- Collaborated with project managers to ensure timely delivery of materials aligned with project timelines.
- Oversaw sales forecasting processes, improving accuracy in revenue projections and resource allocation.
Customer Service Representative
Direct TV
10.2009 - 01.2011
- Resolved customer inquiries through effective communication and active listening techniques.
- Utilized CRM software to track customer interactions and maintain accurate service records.
- Provided technical support for product installations, troubleshooting issues efficiently.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Educated customers on product features, promoting usage that maximized their experience.
- Handled billing inquiries, ensuring clarity and accuracy in all transactions processed.
Specialist
US Army
10.2003 - 10.2009
- Developed and maintained client relationships to boost customer satisfaction and retention.
- Coordinated sales presentations, ensuring alignment with client needs and company offerings.
- Analyzed market trends to identify opportunities for product expansion and competitive positioning.
- Collaborated with project managers to ensure timely delivery of materials aligned with project timelines.
- Oversaw sales forecasting processes, improving accuracy in revenue projections and resource allocation.
Education
Associate In Electronics Engineering Technology - Psychology
Our Lady of The Lake University
San Antonio, TXHigh School Diploma -
East Central High School
San Antonio, TX05.2003
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Sales strategy development
- Strategic planning
- Positive and upbeat
- Direct sales
- Sales planning
- Sales tracking
- Sales operation
- Goal setting
- Sales processes
- Account management
- Rapport and relationship building
- Sales operations
- Performance management
- Persuasive negotiations
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Crv Construction
03.2011 - 06.2025
Customer Service Representative
Direct TV
10.2009 - 01.2011
Specialist
US Army
10.2003 - 10.2009
Associate In Electronics Engineering Technology - Psychology
Our Lady of The Lake University
High School Diploma -
East Central High School
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