Alberto Romero
Balch Springs
Summary
Customer-focused Claims Associate with experience in handling insurance claims from start to finish. Adept at using claims management systems and working collaboratively in fast-paced environments. Highly motivated and detail-oriented professional with a proven ability to manage time effectively. Possess strong linguistic skills, fluent in both English and Spanish, which allows me to effectively communicate with a diverse range of clients and colleagues. A quick learner with a track record of being able to understand and analyze complex information, and able to provide insightful solutions. Strong attention to detail allows me to ensure accuracy and completeness in all tasks.
Overview
9
9
years of professional experience
Work History
Claims Associate
State Farm
05.2023 - Current
- Processed and evaluated auto and property insurance claims with accuracy and efficiency
- Communicated with policyholders, third parties, vendors, and legal representatives to obtain necessary information
- Maintained detailed documentation in claim management systems while adhering to privacy and compliance standards
- Met performance metrics related to timeliness, accuracy, and customer satisfaction
- Conducted thorough investigations by gathering documentation, reviewing policies, and analyzing reports
Content Moderator
Genpact
01.2020 - 04.2023
- Ensure that the content complies with the site's guidelines and terms of service.
- Remove or flag content that is offensive, illegal, or in violation of community standards.
- Monitor and report on performance metrics, such as accuracy and speed of content moderation, to management.
- Collaborate with other teams, such as legal, compliance, and product development, to ensure that flagged content is handled appropriately.
- Participate in regular meetings to discuss flagged content and share knowledge with other team members.
Maintenance Assistant
Wehner Multifamily LLC
10.2019 - 01.2020
- Perform preventative maintenance on equipment and systems to extend their life and reduce the need for repairs.
- Understand and interpret building blueprints and schematics to assist in repairs and maintenance.
- Coordinate with outside vendors and contractors for repairs and maintenance.
- Train and supervise other maintenance staff members.
- Assists in emergency response and disaster recovery efforts.
Cook/Food Preparer
Wendy's
07.2016 - 10.2019
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Guaranteed customer satisfaction by quickly delivering orders.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Followed food preparation and storage guidelines established by Health Department.
Education
High School Diploma -
Bryan Adams High School
Dallas, TX06.2016
Skills
- Policy Development
- Conflict Resolution
- Risk Identification
- Hi-Tech Domain
- Data Analysis
- Bilingual
- Process implementation
- Policy improvement Recommendations
- High-volume case management
- Claims investigation & processing
Timeline
Claims Associate
State Farm
05.2023 - Current
Content Moderator
Genpact
01.2020 - 04.2023
Maintenance Assistant
Wehner Multifamily LLC
10.2019 - 01.2020
Cook/Food Preparer
Wendy's
07.2016 - 10.2019
High School Diploma -
Bryan Adams High School
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