Alberto Villaman
AT&T
Charlotte,NC
2
Languages
11
years of professional experience
Insightful sales and customer service professional with over 10 years of experience in consultative selling and needs assessment. Expertise in recommending tailored solutions that enhance customer satisfaction and drive business growth. Effective communicator with a strong record of exceeding performance goals and resolving customer concerns in fast-paced environments. Bilingual in English and Spanish.
Work History
AT&T In-Home Sales Representative
10 Months- Conduct in-home consultations with customers during scheduled appointments; delivering a professional and personalized experience.
- Educated customers on AT&T products, services, pricing, billing, and current promotions, ensuring clarity and understanding.
- Assess customer needs and recommend customized solutions, including AT&T Wireless, Fiber, Internet Air, accessories, and other eligible products and services.
- Built trust and fostered long-term customer relationships through exceptional service and effective resolution of customer concerns.
- Consistently achieve or exceed monthly sales goals and key performance indicators, including activations, revenue growth, and customer satisfaction.
- Maintained accurate customer records and completed required documentation, ensuring timely follow-up after each appointment.
- Safely operate a company-provided vehicle while efficiently managing an assigned sales territory and daily appointment schedule.
Account associates, Customer services
1 Year 9 Months- Resolved customer inquiries and concerns promptly to enhance satisfaction and retention.
- Build customer loyalty and value through effective account management.
- Identify appropriate additional products, features and services, and collect past-due balances.
Receptionist
2 Years- Greeted clients and visitors, assisting them in locating the appropriate person or office
- Answered and directed phone calls for office employees, ensuring effective communication
- Answering phones: Answer and make phone calls for office employees
- Assisted clients with questions and issues, enhancing their overall experience
- Cultivated strong relationships with clients and team members to enhance collaboration.: Build relationships with clients and internal staff
Education
Associate of Science
Associate of Science - TOURISM AND HOTEL BUSINESS ADMINISTRATION
Skills
Sales expertise
Product and service knowledge
Effective Communication
Time Management
Customer engagement
Teamwork
Sales management
Critical Thinking
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
AT&T In-Home Sales Representative
AT&T
10.2025 - CurrentRead More
Account associates, Customer services
T Mobile
01.2024 - 10.2025Read More
Receptionist
Magestic Colonial (Punta Cana)
01.2016 - 01.2018Read More
UTESA
Associate of Science from TOURISM AND HOTEL BUSINESS ADMINISTRATION
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DOMINICO FRACES
Associate of Science
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