Albino Morales
Centennial
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
36
36
years of professional experience
Work History
Customer Engagement Leader
Petsmart
Glendale, CO
07.2004 - Current
- Responsible for Petcare Department, Conversion, Email Capt, Petcare inventory
- Responsible for live pets inventory
- Established best practices for customer service interactions, ensuring consistency in delivery.
- Mentored new leaders in engagement strategies, promoting a culture of excellence within the team.
- Trained more than 50 associates in all the areas of the store
- Run the store completely when Store Director and Store Assistant are not present
- Use the company expectations by encouraging others to follow the guidelines of the store
- Run the truck twice a week
- Make sure that every single associate understands how important is conversion and email capts
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Assistant Pet shop Manager
Amazon Rain Forest Petshop
West Hollywood, CA
08.2000 - 04.2004
- Pet Grooming Services
- Provided quality customer service to all customers
- Worked closely with vendors in developing private label goods
- Daily Maintenance of pets
- Nursing and caring for exotic birds from birth
- Managed inventory and ordering procedures
- Design Off-Site Aviary and maintenance for Nicolas Cage
Breeder
Garwood Aviary
Commerce, CA
01.1990 - 02.2001
- Daily maintenance of all animals
- Nursing and caring for baby birds
- Customer and vendor relations
Aviary Manager
Midway Hospital
Los Angeles, CA
03.1995 - 07.2000
- Supervision of daily maintenance of cleanup
- Design and maintenance of off-site aviaries
- Customer and Vendor relations
Education
GED -
Garfield Highschool
East LASkills
- Consistently meets sales goals
- Stocking
- Retail sales
- Staff training
- Motivated team player
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Shipping and receiving
- Decision-making
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Customer Engagement Leader
Petsmart
07.2004 - Current
Assistant Pet shop Manager
Amazon Rain Forest Petshop
08.2000 - 04.2004
Aviary Manager
Midway Hospital
03.1995 - 07.2000
Breeder
Garwood Aviary
01.1990 - 02.2001
GED -
Garfield Highschool