Albonita Gara
Louisville,KY
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Charter Communications, Spectrum
06.2022 - Current
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Cashier
Walmart
02.2020 - 04.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
High School Diploma -
Western High School
Louisville, KY06.2022
Associate of Arts - Human Resources Management
Jefferson Community And Technical College
Louisville, KY06.2022
Skills
- Time Management
- Documentation
- Technical Troubleshooting
- Product Knowledge
- Resolving Issues
- Product Location
- Staff Training
- Cash Management
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Charter Communications, Spectrum
06.2022 - Current
Cashier
Walmart
02.2020 - 04.2022
High School Diploma -
Western High School
Associate of Arts - Human Resources Management
Jefferson Community And Technical College