Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALCION BROWN

Gresham

Summary

Seasoned professional in housing and community services with expertise in client advocacy, case management, and resource coordination. Demonstrates strong collaboration and adaptability, driving effective service delivery through conflict resolution and support planning. Committed to fostering positive relationships and achieving impactful results.

Overview

13
13
years of professional experience

Work History

Mobile Retention Worker With Rapid Rehouisng

Our Just Future
Portland, OR
08.2024 - 08.2025
  • Improved client housing stability by developing individualized case management plans and providing ongoing support.
  • Assessed client eligibility for housing assistance programs, ensuring compliance with regulations.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.

CASE MANAGER

ALL GOOD NW
Portland, Oregon
08.2023 - 10.2024
  • Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
  • Facilitated assessments to determine client needs and eligibility for services.
  • Coordinated care plans in collaboration with multidisciplinary teams to enhance service delivery.

FRONT OFFICE MANAGER

BEST WESTERN PLUS
Vancouver, Washington
10.2021 - 08.2023
  • Managed staff scheduling and training, fostering a collaborative team environment focused on customer satisfaction.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

REAL ESTATE AGENT

KELLER WILLIAMS
Portland, OREGON
01.2019 - 10.2021
  • Cultivated strong relationships with clients through personalized service and regular communication.
  • Developed comprehensive market analyses to inform client decision-making and investment strategies.
  • Negotiated contracts and agreements, ensuring favorable terms for clients while maintaining compliance with regulations.

SALES TEAM LEADER

AMERICAN PUBLISHING
Boise, Id
01.2013 - 12.2018
  • Managed a team of 30 sales associates; provided training, coaching, and mentoring to ensure successful performance.
  • Conducted regular meetings with the sales staff to review individual goals, measure progress and discuss any issues or concerns.
  • Organized weekly one-on-one meetings with sales reps to review progress and address any challenges encountered.

Education

GED -

CONCORDIA UNIVERSITY-PORTLAND
Portland, OR, US
11-2005

Skills

  • Tenant Rights
  • Client advocacy
  • Trauma-informed care
  • Behavioral support
  • Supportive counseling
  • Msst assestment
  • Rent well
  • Multicultural sensitivity
  • Maintaining confidentiality
  • Zoom
  • Welsky
  • Johs

Timeline

Mobile Retention Worker With Rapid Rehouisng

Our Just Future
08.2024 - 08.2025

CASE MANAGER

ALL GOOD NW
08.2023 - 10.2024

FRONT OFFICE MANAGER

BEST WESTERN PLUS
10.2021 - 08.2023

REAL ESTATE AGENT

KELLER WILLIAMS
01.2019 - 10.2021

SALES TEAM LEADER

AMERICAN PUBLISHING
01.2013 - 12.2018

GED -

CONCORDIA UNIVERSITY-PORTLAND