ALCIRA MORALES
Breinigsville,PA
Summary
Dedicated and motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about facilitating programs to support communities in need. Utilizes variety of resources to identify unique client needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Hardworking and passionate job seeker with strong organizational and advocacy skills eager to secure continuance of growth in the Social Work field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clinical Case Manager
Treatment Access and Services, TASC
01.2024 - Current
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Server
Madeline's Restaurant
08.2023 - 05.2024
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Social Work Intern
Service Access and Management Inc.
05.2023 - 08.2023
- Interviewed clients to assess needs and determine most suitable needs and services.
- Offered community resource guidance to clients to meet family needs for assistance.
- Documented services provided meticulously by keeping accurate records of activities, interactions, and conversations.
- Implemented evidence-based interventions to address diverse client needs including mental health, addiction, trauma, and family dynamics.
Server
Melt Restaurant
08.2022 - 08.2023
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Bachelor of Science - Social Work, Case Management, Psychology
Kutztown University of Pennsylvania
Kutztown, PA05.2022
Skills
- Treatment Planning
- Cultural awareness
- Client Advocacy
- Intervention Planning
- Records Management
- Client Confidentiality
- Crisis Assessment
- CRN Evaluator
- Case Management
Certification
- CRN Evaluator Certified
Languages
Spanish
Native or Bilingual
Timeline
Clinical Case Manager
Treatment Access and Services, TASC
01.2024 - Current
Server
Madeline's Restaurant
08.2023 - 05.2024
Social Work Intern
Service Access and Management Inc.
05.2023 - 08.2023
Server
Melt Restaurant
08.2022 - 08.2023
Bachelor of Science - Social Work, Case Management, Psychology
Kutztown University of Pennsylvania
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